DOMINIQUE DOPITA

-Processed licensing applications and renewals while maintaining compliance with department regulations.

-Managed a high volume of customer service inquiries via email, ensuring timely and accurate responses.

-Assisted customers in navigating the licensing process and online services, offering guidance on required documentation and fees.

-Collaborated with colleagues using Salesforce, resulting in increased efficiency and reduced application processing times.

-Provided outstanding customer service by engaging with customers and offering product recommendations based on preferences.

-Managed inventory by tracking supplies and restocking ingredients/products to ensure availability during peak hours.

-Trained new staff on smoothie preparation techniques, policies, and equipment usage.

-Effectively resolved customer complaints and concerns promptly, to ensure loyalty and satisfaction.

-Picking/packing and shipping online orders, maintaining accuracy and shipping standards.

-Analyzed inventory using data insights to identify trends and discrepancies, contributing to improved stock and order accuracy.

-Collaborated with colleagues to optimize workflow and ensure timely order fulfillment during peak seasons.

-Trained new team members on logistics software to provide cohesion within our team.

-Restocking merchandise as well as staging displays to corporate instructions.

-Identified and reported inventory discrepancies to match our database.

-Processed and fulfilled online and next-day orders accurately, ensuring timely shipping to meet customer expectations.