Dominique Flagg
Natick,USA
Summary
MSW professional with seven years of experience in case coordination and individualized support within educational settings. Skilled in managing large caseloads, facilitating interdisciplinary collaboration, coordinating referrals, and maintaining confidential documentation. Fluent in American Sign Language.
Overview
7
7
years of professional experience
Work History
ACADEMIC ADVISOR, Kilachand Honors College
Boston University
Boston, Massachusetts
01.2023 - Current
- Manage a caseload of 180+ individuals, providing ongoing case management, needs assessment, and coordination of support services to address academic, personal, and systemic barriers.
- Facilitate interdisciplinary case conferences with internal and external stakeholders to assess needs, develop support plans, and address behavioral, mental health, and social barriers.
- Coordinate referrals to community-based providers, mental health services, and social support programs; ensure continuity of care and follow-up.
- Maintain accurate and confidential electronic documentation.
- Advocate for equitable access to institutional and community resources, ensuring students receive appropriate support based on individual needs and circumstances.
COUNSELOR/ACADEMIC ADVISOR
National Technical Institute for the Deaf
Rochester, New York
01.2019 - 01.2023
- Managed a caseload of 100+ Deaf students, providing individualized support, ongoing case coordination, and monitoring of academic and personal progress.
- Collaborated with families, vocational rehabilitation counselors, faculty, and external providers to coordinate support services and ensure continuity of care.
- Facilitated meetings to assess needs, identify barriers, and develop support strategies for students experiencing academic or personal challenges.
- Monitored student progress and adjusted support strategies to promote stability, retention, and overall success.
- Coordinated referrals to campus and community-based resources, ensuring students were connected to appropriate services and supports.
- Served as Student Conduct Liaison/Advocate, supporting individuals through conduct processes and ensuring access to appropriate resources.
- Maintained detailed and confidential documentation in electronic systems.
Education
Master of Social Work - Social Work
Gallaudet University
Washington05-2018
Bachelor of Arts - Social Work
Gallaudet University
Washington, DC05-2015
Skills
- Referral Coordination
- Electronic documentation & record management systems
- Service Planning
- Care Coordination
- Crisis Support & Problem-Solving
- Case Management
- Client Advocacy
- Documentation & Case Notes
Technical Skills
- Microsoft Office Suite (Word, Excel, Outlook)
- Electronic documentation & record management systems
- Confidential case file management
- American Sign Language (Fluent)
Community Leadership
- Our Deaf Survivors Center, Vice Chair, 2023, 2024
- Abused Deaf Women's Advocacy Services, Interim Board Chair, 2022, 2023
Relevant Training
- Multicultural Counseling to Support Student Mental Health
- Sexual Misconduct & Harassment/Discrimination Prevention
- Cultural Competency & Unconscious Bias Training
Timeline
ACADEMIC ADVISOR, Kilachand Honors College
Boston University
01.2023 - Current
COUNSELOR/ACADEMIC ADVISOR
National Technical Institute for the Deaf
01.2019 - 01.2023
Bachelor of Arts - Social Work
Gallaudet University
Master of Social Work - Social Work
Gallaudet University