Dominique J Walker
Detroit,MI
Summary
Skilled in Hospitality, Customer Service, and Human Resources, with a proficiency in accurate typing and efficient data verification through questioning. Committed to client satisfaction with meticulous account management and superior telephone skills, typing at 70 WPM. A positive, enthusiastic, and professional team player with experience in management. Known for delivering consistent, high-quality work in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Head Bartender
Brinker International Inc.
Troy, MI
05.2021 - Current
- Organized bar staff scheduling, including vacation time requests and sick days.
- Assigned bartenders to specific tasks and duties throughout the shift.
- Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.
- Ensured that all liquor laws were followed during service hours.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
- Ordered necessary supplies such as glassware and garnishes when needed.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Achieved cost-savings by developing functional solutions to problems.
- Managed 2 active cash drawers with a balance of $1,000.00 each per shift. Dropped monies when necessary and met with managers weekly to develop new systems or maintain the current POS.
Dictation Receptionist
Georgia Bureau Of Investigation
Atlanta, GA
04.2018 - 04.2020
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel. Managing typing speed of 70 WPM.
- Scheduled appointments for clients, customers, and other visitors.
- Verified visitors' identification cards before allowing access to the building.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- I managed dictation and case information for the pathologist involving cases at the state morgue. My role entailed listening to and documenting all findings during autopsies, which included cases of inmates, adults, and children without exception.
Shipping and Receiving Manager
Apple
Rialto, CA
01.2014 - 01.2017
- Supervised a team of warehouse workers to ensure efficient workflow and timely completion of tasks.
- Developed inventory control systems to track stock levels, delivery times and transport costs.
- Monitored freight carriers for compliance with safety regulations and company policies.
- Created reports detailing daily shipments, arrivals and discrepancies in order fulfillment.
- Performed regular audits on inventory levels to ensure accuracy of records.
- Coordinated the scheduling of deliveries with customers and vendors.
- Demonstrated strong managerial abilities by effectively managing schedules and Human Resources for Temps as well as Direct employees in my department, all while maintaining an impressive typing speed of 73 WPM.
Education
Associate of Science - Political Science And Government
Barstow Community College
Barstow, CA05-2014
High School Diploma -
Morse High School
San Diego, CA06-2004
Skills
- Order Management
- Handling Difficult Customers
- Organizational ability
- Complex Problem-Solving
- Outgoing Personality
- Cash Register Operation
- Ordering Procedures
- Basic accounting
- Payment Processing
- Health codes compliance
- Customer Service
- Cash Handling
- Suggestive Selling
Affiliations
- Churches of various dynamics welcome speakers and statistical testimonies. My experiences in Political Science and Economics have led me to a degree and a passion for the world, allowing me to educate all my peers and co-workers without judgment. Graduated with a GPA of 3.5.
Certification
- CPR certified, state of California 2019, renewed prior to Covid.
Languages
Spanish
Limited
References
References available upon request.
Timeline
Head Bartender
Brinker International Inc.
05.2021 - Current
Dictation Receptionist
Georgia Bureau Of Investigation
04.2018 - 04.2020
Shipping and Receiving Manager
Apple
01.2014 - 01.2017
Associate of Science - Political Science And Government
Barstow Community College
High School Diploma -
Morse High School