Dominique L. Nesbit
Charlotte,NC
Summary
Empathetic Allied Health Professional specializing in Behavioral Health, Gerontology, and Health Care Coordination with a proven track record of helping consumer improve their mental health symptoms and well-being through evidence-based therapeutic approaches. Skilled in conducting Mental Status Examinations (MSEs) as a Crisis First Responder implementing Case Coordination. Utilizes appropriate community resources and networks to ensure patient engagement, stabilization, and baseline level of functioning is met. Provided clinical observation and supervision reviews to other staff, while monitoring patients and promoting physical and nutritional health and well-being. Compassionate team player recognized for positive, upbeat attitude and proactive demeanor in solving problems.
Overview
14
14
years of professional experience
Work History
PRN Crisis Intervention Worker
OneCare Behavioral Health Systems
12.2021 - Current
- Assesses various patients' resilience/ hopefulness through Mental Health Examinations (MSEs), Establishes safety plans and crisis plans to alleviate the risk of reoccurring crises while providing interventions - specific tasks to increase baseline level functioning.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion
- Ensured proper documentation for care coordination and discharge planning recommendations to outpatient clinical supportive services: community support groups, local therapists, and medication management
- Provided local financial partners information for rent and utility assistance, subsidy housing, free credit repair, vocational training, employment assistance, and any other situation-specific resource
- Skilled at working independently and collaboratively in a team environment
- Consulted with other staff members regarding treatment plans as deemed appropriate by the team leader.
Staffing Coordinator
Bluedot Cares
11.2022 - 05.2023
- Nursing Administration
- Recruited, hired, and onboarded nursing and clinical staff, providing direct account supervision during the first 30 - 60 days of onboarding, providing ongoing staff development and continuing education on Dementia and Early Alzheimer's Diseases to employees
- Recorded and addressed incoming callout requests through various channels of communication, home health aide portals, reminder text messaging and/ or reviewing callout reports from after-hours answering service
- Scheduled and coordinated with nurses' patient appointments in respective doctors' calendars and followed up with reminder phone calls
- Analyzed staffing/ scheduling reports, andprovided routine predictions of seasonal staffing/ scheduling changes
- Coordinates with internal and external teams i.e
- Collateral contacts, Care Managers, Partnering managers, Residential Living Facilitators, Scheduling, Patient advocates, Long Term Care Insurance Providers, and Registered Nurses to communicate patients' health status, provide employee (caregiver) recommendations for "specific-needs/ mental health" cases, communicate to nursing staff changes in care plans, and report incidences.
Residential Counselor III Clinical Supervisor
Collaborative Hope
11.2022 - 03.2023
- Developed strategies to manage to crisis with a calm and professional approach to optimize support, completed and filed county incident reports, and compiled progress notes from weekly one-on-one sessions, and daily group sessions
- Monitored, and analyzed staff performance and worked closely with Residential Counselors on motivational interviewing techniques, Behavior tracking sheets, and developing shift/ progress notes providing a description of interventions used and outcomes efficacy
- Supervised a team of 10 residential counselors, and scheduled bi-weekly observational meetings onsite and at recreational facilities
- Provided updates to patients' person-centered plan, crisis, and safety plans as well as provided feedback on patients' progress to Legal Guardians and Court-Appointed Guardians during monthly Child and Family Meetings, and provided recommendations and course of action to stakeholders
- Scheduled appointments for patient follow-up to ensure medication effectiveness
- Provided thorough analysis of mediation distribution log to ensure each shift documented allocations.
Supportive Service Case Worker
Onecare Behavioral Health
11.2020 - 11.2021
- PP
- Facilitated patient rights and responsibilities, the medical release of information consent upon initial introduction
- Investigated Tort, Civil, Family, Criminal & Immigration matters (landlord-tenant disputes, Custody, and Child placement, DUI/DWI, and Naturalization); provided mediation while partnering with multiple counties (Fulton County, GA; Mecklenburg County) court mitigation partners to resolve inaccuracies and grievances
- Developed community relationships with the city's vocational rehabilitation providers, and collected professional resources for educational and employment opportunities, housing & sponsorships
- Developed referrals to crisis response teams to assist with crisis emergencies, therapy for one on one sessions, and medication management for consultation for symptom- relief
- Consulted with physicians about the patient's treatment and current health status, and provided updates to physicians on current MH status
- Provided Employee -Assistance -Program case manger/ coordinators with updates on patients' MH status and provided details documented from service notes, linkage to supportive, and other pertinent information for claims.
Senior Medical Claims Examiner
BroadPath Healthcare, Ambetter Health Insurance
03.2017 - 03.2018
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures, and HIPAA regulations
- Managed a large volume of medical claims on a daily basis, providing claims status updates by email and follow-up calls
- Adjudicated medical claims based upon established claims processing; yearly deductibles, coinsurance, and services rendered
- Provided procedures for reimbursement for out-of-network claims, denied claims, appeals, and grievances or ombudsman assistance.
Patient Advocate
Connextions, Optum Health
05.2013 - 02.2014
- Consulted with patients about annual appointments in respective and followed up with reminder phone calls
- Worked with patients to ascertain issues and make referrals to appropriate specialists
- Maintained documentation on patient activities, coverage issues, and hospital actions
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Patient Care Coordinator
Aerotek, Lash Group, AmerisourceBergen
09.2010 - 01.2012
- Address concerns as the main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication
- Worked closely with patients to deliver excellent and direct individualized patient care ensuring all medication requests and needs were documented and provided to the appropriate clinicians
- Worked with patients and families to develop future plans and discussed care actions such as alternative medications, treatment, and care
- Collaborated with departments such as Pharmaceutical distributors and Nursing Teams on a daily basis to resolve issues.
Patient Care Assistant
Avenue Home Care
05.2009 - 08.2010
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention
- Assisted with planning and implementing activities of daily living, exercise, games, and healthy intake
- Recognized and reported abnormalities or changes in the patient's health status to the care manager
- Assisted with special cases that involved special needs, such as Dementia Early Alzheimer's, and other cognitively impaired disabilities related
- Updated documentation and reports detailing patient activities, care actions, and mental health status.
Education
Master of Science - Psychology
Walden University
Minneapolis, MN05.2024
Bachelor of Science - Computer Science And Data Science
Colorado Technical University
Colorado Springs, CO06.2022
Skills
- Clinical Supervision
- Therapeutic Exercise
- Safety and Risk Assessments
- Discharge Planning
- Client Goal Planning
- Crisis Intervention
- Community Mental Health Programs
- Behavioral Health Services
- Telephonic Triage
- Case Coordination
- Community Reintegration
- Treatment Coordination
- Crisis Evaluation and Intervention
Timeline
Staffing Coordinator
Bluedot Cares
11.2022 - 05.2023
Residential Counselor III Clinical Supervisor
Collaborative Hope
11.2022 - 03.2023
PRN Crisis Intervention Worker
OneCare Behavioral Health Systems
12.2021 - Current
Supportive Service Case Worker
Onecare Behavioral Health
11.2020 - 11.2021
Senior Medical Claims Examiner
BroadPath Healthcare, Ambetter Health Insurance
03.2017 - 03.2018
Patient Advocate
Connextions, Optum Health
05.2013 - 02.2014
Patient Care Coordinator
Aerotek, Lash Group, AmerisourceBergen
09.2010 - 01.2012
Patient Care Assistant
Avenue Home Care
05.2009 - 08.2010
Master of Science - Psychology
Walden University
Bachelor of Science - Computer Science And Data Science
Colorado Technical University
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