Dominique M. Ruiz
Euless,TX
Summary
Hardworking employee enthusiastic about learning the finance field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Meticulous accounting professional with extensive experience analyzing information and identifying areas of improvement. Dedicated to improving profitability, reducing accounting errors and streamlining accounting processes. Expert in processing payments promptly to minimize outstanding debt and avoid excess charges.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cash Application Specialist
DFA Brands, Inc
Fort Worth , TX
03.2021 - 05.2022
- Responsible for completion of timely and accurate application of customer payments received through bank lockbox, ACH, Wire, Credit Card or other methods to customer invoices
- Reconcile payment remittance advices to the payment and funds received at the bank daily
- Update accounts receivable documents based on the payment remittance advice, supporting documents, and defined procedures
- Maintain files of payments and support in a logical system for storage and retrieval
- Match payment support to system control documents for deduction processing
- Forwards documents to appropriate accounts receivable team members for processing
- Follows up with trade customers' accounts payable contacts for questions related to payments or supporting documents
- Work to reduce exceptions through root cause analysis and escalation
- Support Deductions Team and Collections Team with clarification / guidance on unidentified payments
- Minimize risk of loss to the company by ensuring that overall customer collection status is assessed prior to the issuance of promotional rebates/incentives
- Proficient in AS400 accounts receivable system and ERP
- Expertise working knowledge of Microsoft Excel, Word and Outlook
- Filed reports and posted daily batches in Destiny.
- Worked in paperless environment to accomplish assignments electronically.
- Identified and communicated customer payment discrepancies and worked directly with collections team for research and resolution.
Consumer Bankruptcy Specialist
National Bankruptcy Services
Dallas, TX
01.2020 - 01.2021
- Payment Delinquency tracking and monitoring
- Respond to routing inquiries from clients, attorneys, vendors, and internal departments regarding files assigned
- Review, analyst, and take appropriate action on all mail relevant to client and assigned files
- Respond to court notifications and inquiries received from clients, debtors, and debtors attorneys
- Close files appropriately and timely
- Review NDC and Trustee websites to determine status of Claims and to determine treatment
- Filed documents with bankruptcy courts within expected timeframes to prevent delays.
- Collaborated with attorneys and other legal personnel on bankruptcy documentation reviews, making necessary corrections.
- Answered telephone calls and email messages within 24-hour period.
- Communicated pertinent information to clients via phone, email and mail.
- Handled electronic court filings and coordinated court activities.
Payment Processor
Exeter Finance
Irving, TX
01.2019 - 03.2020
- 1Year)
- Processed all incoming requests for pay histories according to established guidelines
- Posted and applied specialty payments according to the established guidelines
- Posted and applied regular payments according to the established guidelines
- Processed demographic updates and due date changes according to established guidelines
- Updated recovery codes based on the established guidelines pertinent to the account status
- Processed incoming requests for the completion of ten-day payoffs
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Reported financial data and updated financial records in ledgers and journals.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Incoming Collections Representative
Alliance Data
San Antonio, TX
06.2017 - 01.2018
- Assist with incoming Hardship calls and collection efforts on delinquent Hardship accounts by setting up pay arrangements that will provide a solution to the account delinquency
- Monitor trends and track progress of accounts assigned to the queues
- Complete Hardship enrollment process to ensure that accounts are enrolled in a timely manner
- Work with your team and department professionally and effectively in order to achieve desired business results
- Make strong business decisions with accounts that are assigned to your queue to effectively drive business results
- Follow set guidelines and procedures as identified by federal law and organizational expectations.
- Negotiated to collect balance in full.
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Resolved challenging situations with friendly but firm strategies.
Shareholder Services Representative
The Capital Group
San Antonio, TX
09.2014 - 08.2016
- Provide superior client service by effectively handling calls, emails and work items with professionalism, accuracy and within deadlines, including supporting the Dealer Services
- Assist shareholders with account set up, maintenance and transaction processing
- Process literature requests from prospective and current shareholders
- Identify appropriate fund and/or service based on inquiries from prospective and current shareholders
- Heavy interaction and follow through with the Financial advisors and Shareholders
- Outbound calls to shareholders to resolve processing issues and provide requested information
- Work with internal groups (portfolio management, sales/marketing and legal/compliance) to deliver timely and accurate responses to client inquiries
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
Payroll Specialist
Automatic Data Processing
San Antonio, TX
05.2012 - 08.2014
- (2 years)
- Processed multi-state payrolls for accounts with up to 2000+ employees on a monthly, semi-monthly, bi-weekly, and weekly basis
- Processed off cycle payrolls for adjustments & special pays such as bonuses and incentive payments
- Ensured employee changes were input timely, including federal, state, local, city, and school district elections can be taken when processed payroll
- Processed garnishments & special calculations such as 401 K according to federal and state specific guidelines
- Reconciled and balanced all general ledger accounts and produced reports needed to be filed including taxation for employer paid benefits, W2s, 940s, 941s, etc
- Served as a subject matter expert for tax and compliance issues to ensure proper tax deposits are made
- Applications
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Managed payroll data entry and processing for 50-200 employees to comply with predetermined company guidelines.
- Documented and processed all garnishments for bankruptcies, student loans and child support orders.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions and retirement plan withholdings.
Education
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ07.2023
Diploma - Basics
John Marshall High School
San Antonio, TX05.1999
Bachelor of Science - Business
University of Phoenix
Tempe, AZ10.2021
Skills
- Listening Skills
- Financial Transactions
- Revenue Operations
- Protested Check Handling
- Fee and Charge Computation
- Account Posting
- Efficient and Detail-Oriented
- Excellent Communication
- Data Processing
- Customer Transactions
- Team Collaboration
- Billing Procedures
- Order and Refund Processing
- Data Entry and Maintenance
- Customer Account Management
- POS Systems and Ordering Platforms
- Cash Reconciliation
- Accounts Payable and Accounts Receivable
- Financial Documentation
- Account and Ledger Reconciliations
- Accurate Recordkeeping
- 10-Key Data Entry
Certification
- Lean Six Sigma Yellow Belt -2019
Timeline
Cash Application Specialist
DFA Brands, Inc
03.2021 - 05.2022
Consumer Bankruptcy Specialist
National Bankruptcy Services
01.2020 - 01.2021
Payment Processor
Exeter Finance
01.2019 - 03.2020
Incoming Collections Representative
Alliance Data
06.2017 - 01.2018
Shareholder Services Representative
The Capital Group
09.2014 - 08.2016
Payroll Specialist
Automatic Data Processing
05.2012 - 08.2014
Bachelor of Science - Business Administration
University of Phoenix
Diploma - Basics
John Marshall High School
Bachelor of Science - Business
University of Phoenix
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