Lauren McConnell
Rochester,NY
Summary
Professional supervisor in office and administrative support with a solid background in overseeing daily operations and enhancing workflow efficiency. Skilled in team leadership, process optimization, and conflict resolution, ensuring smooth operational flow and staff productivity. Demonstrated ability to implement effective policies that significantly improve organizational procedures. Committed to fostering professional growth within teams while maintaining high levels of accuracy and compliance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Staffing Coordinator/Nursing Office Supervisor
RGH
Rochester
01.2021 - Current
- Originally hired in 2021 to build the Staffing Coordinator role at RGH as it was a new position
- As a Staffing Coordinator, I account for all number of RNs LPNs and PCT on every inpatient unit during all shifts
- If any units are short, it is my priority to move staff from unit to unit accordingly to ensure safe nurse to patient ratios
- When my manager left the organization in 2022, I took over the office as Nursing Office Supervisor
- As a Nursing Office Supervisor, I oversee two Staffing Coordinators and seven Access Associates
- Our office is in charge of employee related operations
- We take in all the employee call ins, and notify the units
- We also distribute all wound vacs and specialty beds to patients who need them
- Our office is the hub for any tracking necessary such as staffing, call ins, floating statistics, Magnet program information, and any Agency related issues
- I am in charge of my team members’ timekeeping through working with Kronos timekeeping system
- I am also in charge of hiring for my team as well as any performance reviews
- I keep documentation on performance management when I need to have necessary conversations regarding professionalism, tardiness, and work related issues
- Producing and managing my team’s schedule and payroll is also part of my position.
Triage Specialist
Rochester Regional Health ACM Labs
Rochester
01.2019 - 01.2021
- I coordinated routes and tracking of mobile phlebotomists
- I handled their schedules as well as kept in touch with patients to let them know when their assigned phlebotomist would be coming to draw their blood
- Any STAT blood draws that came to us, I would route out to the nearest phlebotomist in the area
- I was also in charge of scheduling blood draw appointments for any homebound customers within the Rochester area
- This position required customer service and multitasking skills.
Access Associate
Rochester General Hospital
Rochester
01.2018 - 01.2019
- As a patient access associate, I handle all administrative duties within the nursing office at Rochester General Hospital
- My duties include, answering phone calls from all units, calling units to let them know any and all float staff they will be getting, as well as ordering an specialty mattresses or supplies a unit may need
- I also input data into the filing system as well as the patient care system
- Filing any necessary paperwork is part of my position as well.
Patient Care Technician (PCT)
Rochester General Hospital
Rochester
01.2016 - 01.2019
- I attend to all patient care on a cardiac unit at the hospital
- I acquire vital signs, bathe the patients, and tend to their needs
- Phlebotomy is also a part of my position as a patient care technician
- Stocking supplies and making sure patient rooms are clean and tidy is another aspect of my job
- I enjoy patient interaction and care, and I strive to make their hospital stay comfortable and safe.
Office Manager
Camp Sisol- JCC Rochester
Rochester, NY
06.2014 - 09.2018
- I handled all administrative duties as well as reconciled all attendance for campers
- As the office manager, I coordinated all field trips for all age groups and secured busing to and from their destinations
- I answered all phone calls coming into the office and handled any questions or concerns from parents and families of campers
- I kept track of all camper files and information on the computer and ensured confidentiality of all camper and family information at all times.
Customer Service Representative
Value City Furniture
01.2010 - 01.2013
- As a customer service representative, I handled all incoming calls to the building
- I helped customers with questions regarding furniture and warranties on their furniture
- Handling cash transactions as well as balancing a cash drawer for the store was an important daily aspect of my position
- I also contacted all customers with their furniture delivery dates and times
- Working in customer service gave me an opportunity to interact with people and I strived to make their furniture buying experience comfortable and easy.
Camp Counselor and Childcare lead teacher
YMCA
01.2006 - 01.2010
- As a camp counselor, I planned and implemented various fun summer activities for campers ages 5-14
- We ensured the fun and safety of campers daily while enjoying games and fun
- We enjoyed yard games, swimming, group fun, and songs all summer long! I was also a Unit Head at Camp Arrowhead for two summers
- As a lead teacher in a child care setting during the off season of camp, I ensured the care and safety of toddlers during the week days and also worked as a SACC team member for the before and after school program.
Education
Associate degree in Health sciences -
Monroe Community College
Rochester, NY05.2017
Skills
- Front Office
- Patient Care
- Phlebotomy
- EKG
- CPR Certified
- Recruitment
- Staff Scheduling
- Strong Organization
- Performance Appraisal
- New Hire Onboarding
- Multitasking
- Training and mentoring
- Problem-solving abilities
- Team building
References
References available upon request
Certification
- CPR Certified
References
References available upon request.
Timeline
Staffing Coordinator/Nursing Office Supervisor
RGH
01.2021 - Current
Triage Specialist
Rochester Regional Health ACM Labs
01.2019 - 01.2021
Access Associate
Rochester General Hospital
01.2018 - 01.2019
Patient Care Technician (PCT)
Rochester General Hospital
01.2016 - 01.2019
Office Manager
Camp Sisol- JCC Rochester
06.2014 - 09.2018
Customer Service Representative
Value City Furniture
01.2010 - 01.2013
Camp Counselor and Childcare lead teacher
YMCA
01.2006 - 01.2010
Associate degree in Health sciences -
Monroe Community College
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