Dominisha Johnson
Tuscaloosa,AL
Summary
Goal-driven banking professional skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems in fast-paced, competitive banking environments. Good communication, multitasking and conflict resolution skills and proficient in updating accounts, processing transactions and coordinating records. Desiring an Accounting Assistant position at The Westervelt Company.
Overview
14
14
years of professional experience
Work History
Premier Banker
Wells Fargo Bank, N.A
05.2015 - Current
- Determine customers’ financial services needs and prepare proposals to sell services that address these needs
- Develop prospects from current commercial, customers, referral leads, or sales or trade meetings
- Sells services or equipment, such as trusts, investments, or check processing services
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Church Secretary Assistant
St. Paul A.M.E Church
01.2011 - Current
- Create, maintain, and enter information into databases
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Collect and deposit money into accounts, disburse funds from cash accounts to pay invoices, keep records of collections and disbursements, and ensure accounts are balanced
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
Assistant Store Manager
Xxi, Forever 21 Inc
07.2010 - 04.2015
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing customer service
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Establish and implement policies, goals, objectives, and procedures for their department
- Hire, train, promote or dismiss workers and evaluate personnel in sales or marketing establishments when appropriate
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Bank Operations Associate Manager
CADENCE BANK, N.A
09.2011 - 06.2013
- Review all details to reconcile cash drawers and carry out affiliations with the Federal Reserve Bank
- Help safeguard depositors’ funds, and achieve accurate transaction processing along with record keeping with professionalism, high accuracy and high level of service
- Oversee all tasks delegated while coaching staff, providing guidance and direction to team to insure superb customer service and operational performance
- Create financial spreadsheets to organize pricing of products and promotional items to assist accounts payable and accounts receivable with bookkeeping and general ledgers
- Realizing customers wants and needs to provide the highest degree of service available to help them succeed financially whether through profiling, cross-selling or referring customers to sale specialist or platform professionals.
Education
Bachelor of Science in Business Administration - Finance
Alabama A&M University
Normal, AL05.2011
Skills
- Sales and marketing
- Administration and Management
- Complex problem solving
- Time Management
- Workday HR System
- Continuous Learning Attitude
- Team Oriented
- MS Office
- Critical Thinking
- Customer Service
- Detail Oriented
- Journal Entries
- Bank Reconciliation
Timeline
Premier Banker
Wells Fargo Bank, N.A
05.2015 - Current
Bank Operations Associate Manager
CADENCE BANK, N.A
09.2011 - 06.2013
Church Secretary Assistant
St. Paul A.M.E Church
01.2011 - Current
Assistant Store Manager
Xxi, Forever 21 Inc
07.2010 - 04.2015
Bachelor of Science in Business Administration - Finance
Alabama A&M University