Summary
Overview
Work History
Skills
Timeline
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Dominque G. Redmond

Detroit,Michigan

Summary

Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.

Overview

17
17
years of professional experience

Work History

Business Travel Consultant

Navan
10.2023 - Current
  • Assist travelers with best-in-class travel support through multiple contact channels: Chat, call and email
  • Maintain extensive supplier, destination and system knowledge
  • Make quick and accurate analyses of customer needs, persona and level of urgency
  • Provide accurate information for hotel, flight, car and rail bookings, as required
  • Support users with self-service of the Navan platform and app where possible
  • Respond to customers within SLA expectations and requirements
  • Follow company and customer travel and expense procedures and policies in addition to global compliance procedures
  • Adhere to attendance policy and complete all assigned training

Customer Service/Adjudicator

Robert Half International
08.2020 - 12.2021
  • Company Overview: Staffing Agency
  • Heavy intake of calls related to status of unemployment claims
  • Assisted claimants with understanding policy and next step process for starting claims and how determinations were made and steps on how to file or appeal
  • Assessed documentation and testimony provided by employer and employee in a fair and unbiased manner to assist in the expedition of claims
  • Worked directly with claimants and employers to mediate conflicting statements to expedite determinations
  • Staffing Agency

Senior Travel Agent/VIP

American Express Travel GBT
01.2008 - 10.2015
  • Four system agent able to assist the local office with after-hours business needs
  • Arranged domestic and international air, hotel and ground transportation
  • Advised clients of efficient routings for lowest fare options while staying within company policy
  • Adhere to the clients profiles to comply with accommodating elections from travel preferences
  • Informed clients of any cancellations or schedule changes that would affect the travelers

Skills

  • Sales proficiency
  • Effective problem solving
  • Exceptional customer service
  • Continuous improvement
  • Travel booking management
  • Client amenities
  • Travel itineraries
  • Client retention strategies
  • Payment processing
  • Relationship management
  • Client records
  • Microsoft office
  • Reservation software
  • Package development

Timeline

Business Travel Consultant

Navan
10.2023 - Current

Customer Service/Adjudicator

Robert Half International
08.2020 - 12.2021

Senior Travel Agent/VIP

American Express Travel GBT
01.2008 - 10.2015

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Dominque G. Redmond