Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
Dominque Lewis

Dominque Lewis

Customer sales agent

Summary

Hardworking and reliable Customer Service Representative focused on going above and beyond to support team and serve customers. Trained in satisfying customers and offering top-notch team leadership abilities. Motivated to continue to learn and grow as brilliant professional. Authorized to work in the US for any employer

Overview

17
17
years of professional experience

Work History

Customer Service Sales Representative

Concentrix
2013.12 - 2018.08
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
  • Promoted new products and services to existing customers, driving revenue growth and satisfaction.
  • Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving Number% of issues.
  • Determined customer needs and interests to recommend Product or Service to customers.
  • Set and achieved company defined sales goals.

Dispatch Agent

American Red Cross
2018.08 - 2019.10
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Improved clients' coping with routine life activities such as food budgeting and rental payments.

Production Worker

Kdc
2011.03 - 2013.08
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Inspected and adjusted work performed to meet expectations.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Managed inventory levels and restocked supplies to keep up with high production needs.
  • Adjusted machines to increase productivity for runs.
  • Made sure that products were produced on time and are of good quality.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Inspected products and machines to maintain quality and efficiency.

Sales Representative & Customer Service

S&PDatallc
2022.03 - Current
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Sampler

Crossmark
2019.02 - 2020.12
  • Giving samples
  • Kept inventory levels optimized and supplies organized for forecasted demands
  • Guided visitors to staff members and business locations with warm, personable approach.

Intuit

Concentrix
2007.07 - 2010.02
  • Helped customers find desired items and sizes by closely supporting each person throughout the buying process
  • Calculated sales prices and total purchases, and processed cash or credit transactions
  • Inventoried merchandise every [Timeframe] and investigated discrepancies to keep an accurate count of each product type.
  • Collected and submitted required tax payments.
  • Communicated with taxpayers in writing and by telephone.

Customer Service Representative

American Red Cross Direct Interactions
2019.07 - 2019.12

Cashier/Cook Deli

Jmart Convenience Stores
2018.04 - 2020.03
  • Taxes
  • Satisfied customers every day with fast, friendly, and knowledgeable support
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Stocked, tagged and displayed merchandise as required.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Trained and supervised cooking staff to expertly meet daily needs.
  • Managed kitchen budget for supplies and labor hours, consistently meeting targets.

Cashier and cook

Jmart
2014.01 - 2018.02
  • Obtained thorough knowledge of products sold to assist customers in locating and purchasing items
  • Collected payment for customer purchases
  • Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates
  • Greeted all customers and provided prompt and friendly service
  • Assisted customers with locating items, answering questions and providing direction and service
  • Verified prices and calculated totals using scanners and point of sale (POS) systems
  • Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.

Housekeeping Room Attendant

Hilton Garden Inn Hotel
2012.01 - 2015.05
  • Cleaning rooms making sure they was deep cleaning
  • Completed room cleaning assignments quickly to meet strict schedule demands
  • Stripped bedding, counted room linens, and refreshed room with fresh sheets, pillowcases, and towels
  • Reviewed rooms against standards to check items such as clocks, lights, and furniture positions
  • Provided clean bathrooms by replenishing supplies, scrubbing tubs, and sanitizing surfaces
  • Verified heating and cooling systems for season-appropriate settings to help control hotel costs
  • Completed checklists for each room, including wiping down high-touch areas, dusting surfaces, and cleaning mirrors.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Returned emptied garbage receptacles to proper locations.

Sales Associate

Crossmark
2011.08 - 2011.12
  • Sales, lost prevention
  • Helped customers find desired items and sizes by closely supporting each person throughout the buying process
  • Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits
  • Kept inventory levels optimized and supplies organized for forecasted demands
  • Helped managers improve area operations by sharing customer feedback and contributing new ideas
  • Guided visitors to staff members and business locations with warm, personable approach.

Housekeeper

Super 8 Motels
2010.07 - 2011.07
  • Making sure to keep clients room clean

Sales Associate

Rainbow Rainbow
2007.04 - 2010.06
  • Sales, stock
  • Quickly connected with each customer to offer assistance and promote products
  • Maintained knowledge of current sales and promotions, return and exchange policies, and security practices
  • Maintained revenue by attracting customers with attractive sales displays
  • Minimized loss by watching for and recognizing security risks and active theft
  • Received and routed incoming mail, packages, and deliveries
  • Ordered, organized, and rotated supplies
  • Managed communications between team members, customers and vendors to keep operations efficient and successful.

Production line

Kdc
2006.07 - 2007.03
  • Tapping boxes and counting
  • Assembled units and components with high accuracy using soldering equipment
  • Interpreted blueprints and schematics and aligned jigs and fixtures with specifications
  • Readied finish products for shipping by packing products
  • Applied analytical thinking and problem solving to troubleshoot and resolve issues in production.

Education

High School Diploma - undefined

Jefferson high school

Skills

  • Team management
  • Shipping & Receiving (8 years)
  • Sales experience retail sales (8 years)
  • Cost control
  • Computer Networking (6 years)
  • Equipment Repair
  • Organizational skills
  • Leadership
  • Telemarketing cold calling (5 years)
  • CNC
  • Stocking hotel experience (5 years)
  • Fabrication
  • POS
  • Manufacturing
  • General labor hair styling (4 years)
  • Packaging
  • Purchasing
  • Cleaning
  • Order puller customer service (5 years)
  • Cashiering
  • Electrical Experience
  • Quality Assurance
  • Soldering
  • Customer service
  • Telemarketing
  • Warehouse Experience (7 years)
  • Mechanical Knowledge
  • Laundry assembly line (8 years)
  • Sales
  • Programmable Logic Controllers
  • Technical sales
  • Salesforce
  • Cooking
  • Home care (4 years)

Languages

English
Full Professional

Timeline

Sales Representative & Customer Service

S&PDatallc
2022.03 - Current

Customer Service Representative

American Red Cross Direct Interactions
2019.07 - 2019.12

Sampler

Crossmark
2019.02 - 2020.12

Dispatch Agent

American Red Cross
2018.08 - 2019.10

Cashier/Cook Deli

Jmart Convenience Stores
2018.04 - 2020.03

Cashier and cook

Jmart
2014.01 - 2018.02

Customer Service Sales Representative

Concentrix
2013.12 - 2018.08

Housekeeping Room Attendant

Hilton Garden Inn Hotel
2012.01 - 2015.05

Sales Associate

Crossmark
2011.08 - 2011.12

Production Worker

Kdc
2011.03 - 2013.08

Housekeeper

Super 8 Motels
2010.07 - 2011.07

Intuit

Concentrix
2007.07 - 2010.02

Sales Associate

Rainbow Rainbow
2007.04 - 2010.06

Production line

Kdc
2006.07 - 2007.03

High School Diploma - undefined

Jefferson high school
Dominque LewisCustomer sales agent