Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Dominque Miller

Dominque Miller

Fort Worth,TX

Summary

Customer Service Representative bringing top-notch oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Professional and reliable logistics worker with strong track record in handling packages efficiently and safely. Skilled in operating various equipment, maintaining accurate records, and ensuring timely deliveries. Strong focus on collaboration and adaptability, consistently meeting operational goals and contributing to team success. Known for dependability, problem-solving abilities, and effective communication in high-pressure environments. Logistics professional prepared for role in package handling. Known for reliable performance in sorting, loading, and ensuring accurate delivery of packages. Focuses on team collaboration and adaptability to meet dynamic operational needs. Demonstrates strong organizational skills and effective communication abilities. Experienced with sorting, loading, and unloading packages in fast-paced environment. Utilizes efficient handling techniques to ensure accurate and timely deliveries. Track record of maintaining high physical endurance and attention to detail.

Overview

12
12
years of professional experience

Work History

Package Handler

Ups Ground
02.2022 - Current
  • Assembled, sealed, and loaded packages into correct trucks.
  • Improved workflow efficiency, organizing workstations for optimal access to materials and tools.
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Boosted processing speed for outbound shipments, meticulously planning parcel arrangement in delivery vehicles.
  • Contributed to environmental goals by efficiently sorting recyclable packaging materials from waste.
  • Helped train new employees in safe practices and warehouse procedures.

Customer Service Representative

Home Depot
02.2022 - Current
  • Maintained donor satisfaction with forward-thinking strategies focused on addressing donors' needs and resolving concerns
  • Handled donor inquiries and suggestions courteously and professionally
  • Offered donors advice and assistance, paying attention to special needs or wants
  • Actively listened to donors, handled concerns quickly, and escalated major issues to the supervisor
  • Maintained and managed donor files and databases

Application Processor

Accenture
11.2020 - 05.2022
  • Scanned documents and saved them in the database to keep records of essential organizational information
  • Managed and organized documents for data entry tasks
  • Preserved customer confidence and protect operations by keeping information confidential
  • Supported audit projects by performing research and providing supporting documentation
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports
  • Analyzed current data records to provide detailed reports

Professional Phone Interviewer

Dss Reacher Group
04.2017 - 11.2020
  • Conduct structured telephone surveys
  • Record participant responses in a computer software response system
  • Utilization of an outbound dialer phone system
  • Gain valuable insight and knowledge into an ever-changing industry for companies and the people they serve

Package Handler

FedEx
07.2012 - 10.2018
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Collections Specialist

Regional Acceptance
02.2015 - 04.2017
  • Used probing techniques to determine debtors' reasons for delinquency
  • Delivered exceptional customer service on collection calls and maintained a calm and professional demeanor
  • Achieved performance goals on a consistent basis
  • Worked in call center environment handling manual and automatically dialed outbound calls
  • Negotiated to collect the balance in full
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in the recovery of debt and meet realistic timeframes

Education

Associate of Arts - Business Administration

Tarrant County College District
Fort Worth, TX

Skills

  • Database Maintenance
  • Customer Support
  • Remote Assistance
  • Active Listening
  • Document Uploading
  • Customer Service and Assistance
  • Call Volume and Quality Metrics
  • AS400
  • Data Entry
  • Analytical and Critical Thinking
  • Good Telephone Etiquette
  • Attention to Detail
  • Heavy Lifting
  • Warehouse Safety
  • Package unloading
  • Packaging
  • Adaptable to change
  • Loading and unloading
  • Stacking Packages
  • Truck loading and unloading
  • Packing boxes
  • Workplace Cleanliness
  • Sorting Packages
  • Label Reading
  • Fragile item handling
  • Truck loading
  • Package preparation
  • Shipping and receiving
  • Product packing
  • Maintaining equipment
  • Order picking and processing
  • Order Picking
  • Material stacking
  • Freight Handling
  • Shipment Tracking

Timeline

Package Handler

Ups Ground
02.2022 - Current

Customer Service Representative

Home Depot
02.2022 - Current

Application Processor

Accenture
11.2020 - 05.2022

Professional Phone Interviewer

Dss Reacher Group
04.2017 - 11.2020

Collections Specialist

Regional Acceptance
02.2015 - 04.2017

Package Handler

FedEx
07.2012 - 10.2018

Associate of Arts - Business Administration

Tarrant County College District
Dominque Miller