Hi, I’m
Dominque Pope
Dallas,GA
Summary
Highly adaptable and results-driven professional with a diverse background in intelligence operations, leadership, and customer service. Successfully managed teams, drove sales growth, and optimized operations at Enterprise Rent-A-Car, consistently enhancing customer satisfaction and operational efficiency. Experience as a Human Intelligence Collector in the U.S. Army honed skills in source operations, data analysis, and high-stakes problem-solving. Excels in building strong relationships, extracting actionable insights, and leading teams in dynamic environments. Proven ability to communicate effectively, develop solutions under pressure, and drive operational success across industries. Well-equipped to contribute to any organization's success.
Overview
14
years of professional experience
Work History
Enterprise Mobility
Assistant Branch Manager
04.2024 - Current
Job overview
- Managed daily operations of the branch, including fleet management, customer service, and employee development.
- Led a team of 4 employees, providing coaching, training, and performance feedback to meet and exceed company goals.
- Implemented customer service initiatives that increased customer satisfaction and retention rates by 7%.
- Achieved sales goals through upselling, cross-selling, and building customer relationships, resulting in 6% revenue growth.
- Analyzed market trends and local competition to develop targeted marketing strategies that improved market share.
- Resolved escalated customer issues quickly and effectively, ensuring positive outcomes for both the client and the company.
- Managed profit and loss statements and contributed to the financial growth of the branch by optimizing costs and maximizing operational efficiency.
Enterprise Mobility
Management Assistant
11.2023 - 04.2024
Job overview
- Supported the Branch Manager and Assistant Branch Manager in overseeing daily branch operations, including customer service, sales, and vehicle management.
- Maintained strong customer relationships by resolving service issues, handling escalations, and ensuring customer satisfaction.
- Assisted in training and mentoring new Management Trainees, ensuring a smooth onboarding process and their successful integration into branch operations.
- Monitored and analyzed key performance indicators (KPIs) such as sales, fleet utilization, and customer satisfaction to inform operational strategies.
- Coordinated vehicle logistics and fleet management to ensure availability and meet customer demand efficiently.
Enterprise Mobilirty
Management Trainee
03.2023 - 11.2023
Job overview
- Gained knowledge of company policies, protocols and processes.
- Assisted with day-to-day business functions, including rental transactions, vehicle maintenance coordination and customer service.
- Worked closely with senior management to understand business strategy, operational goals, and revenue growth
- Actively participated in the sales process, consistently promoting additional services(e.g., protections, vehicle upgrades) to meet customer needs and boost revenue.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
FreeLife101 Investment Group
Administrative Coordinator
10.2020 - 12.2022
Job overview
- Directly responsible for the administrative and operational management of a start-up organization
- Successfully served as the administrative coordinator for over 100 customers spanning across the United States
- Responsible for the scheduling, planning and coordination of travel arrangements and business development events
- Successfully managed the weekly expense report and reconciliation of travel budget expenses
- Managed the calendar, scheduled weekly meetings, and coordinated communications via phone, email, and social media.
Stay-At-Home Parent
06.2018 - 10.2020
CACI International
Counterintelligence Support Specialist
06.2017 - 05.2018
Job overview
- Successfully lead and supervised a team of 4 employees in a deployed environment serving as a liaison to other intelligence entities within the area of operation
- Performed counterintelligence background checks and screenings of local and foreign security nationals
- Provided analysis support at the conclusion of investigations
- Maintained all operational files and report logs utilizing organizational strategics ensuring top secret confidentiality
- Reviewed and monitored production reports ensuring Quality Control and timeliness of all submissions
- Maintained the budget for equipment management and travel arrangements for operational engagement.
US Army
Human Intelligence Specialist
03.2011 - 07.2014
Job overview
- Conducted Source Operations, interrogations, and debriefings to collect, analyze, and verify actionable intelligence, directly supporting mission planning and operational success.
- Built and maintained confidential relationships with human sources, leveraging strong interpersonal and communication skills to gather critical information in high-stakes environments.
- Operated in complex and high-pressure situations, developing solutions to real-time challenges and adapting to quickly to dynamic conditions to ensure success of intelligence missions.
Education
University of ArizonaTucson, AZ
Bachelor of Arts from Business Administration
05-2023
Skills
- Operational and Financial Acumen
- Problem-Solving and Critical Thinking
- Operational Efficiency
- Customer Service Excellence
- Leadership and Team Development
Timeline
Assistant Branch Manager
Enterprise Mobility
04.2024 - Current
Management Assistant
Enterprise Mobility
11.2023 - 04.2024
Management Trainee
Enterprise Mobilirty
03.2023 - 11.2023
Administrative Coordinator
FreeLife101 Investment Group
10.2020 - 12.2022
Stay-At-Home Parent
06.2018 - 10.2020
Counterintelligence Support Specialist
CACI International
06.2017 - 05.2018
Human Intelligence Specialist
US Army
03.2011 - 07.2014
University of Arizona
Bachelor of Arts from Business Administration
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