Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dominque Shears

Kansas City,MO

Summary

Customer Service Specialist with a strong track record of enhancing customer satisfaction at Spectrum. Expert in Virtual Private Network solutions, leveraging innovative support strategies to resolve issues and boost productivity by 20%. Highly skilled in data analysis and effective communication, combining technical proficiency with compassionate service. Committed to continuous improvement and elevating the customer experience.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Service Support Representative

Bread Financial
Kansas City, MO
05.2016 - 11.2024
  • Listen to customers' concerns, issues and questions.
  • Resolve customers' concerns and answer customers' questions to the best of my knowledge ability.
  • Maintain a positive attitude and calmly respond to customers' complaints
  • Open/close customer accounts
  • Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Maintained up-to-date knowledge of company products and services.
  • Provided customer service support to customers over the phone and by email.
  • Provided guidance on product features and benefits as well as troubleshooting techniques.

Customer Service Specialist

Spectrum
Kansas City, MO
04.2011 - 05.2016
  • Communication: Being able to communicate clearly and effectively
  • Active listening: Being able to listen attentively
  • Empathy: Being able to show understanding and compassion
  • Problem-solving: Being able to identify and resolve issues in a timely and efficient manner
  • Patience: Being able to remain calm, especially when dealing with difficult customers
  • Time management: Being able to prioritize and respond promptly to customers
  • Adaptability: Being able to adjust to different situations
  • Product knowledge: Being knowledgeable about the products or services you are providing
  • Conflict resolution: Being able to resolve disputes between customers

Education

Diploma -

Paseo high school
Kansas City, MO
12.2014

Skills

  • Virtual Private Network Expertise
  • Lead Generation Calls
  • Databases
  • Order entry
  • Proficient in Operating Systems
  • Live chat
  • Leadership
  • WAN
  • Typing
  • Network support
  • Quality control
  • Microsoft Windows Server
  • Microsoft Exchange
  • Citrix Virtualization Proficiency
  • Data analysis skills
  • Microsoft Outlook
  • Client Management Software Experience
  • Analysis skills
  • Windows
  • Customer relationship management
  • Shipping and receiving
  • Customer success management
  • Data management
  • Inbound call answering
  • Application support
  • Network protocols
  • Windows server
  • Written communication
  • Hardware configuration
  • Friendly and patient
  • Attention to detail

Certification

Driver's License

Timeline

Customer Service Support Representative

Bread Financial
05.2016 - 11.2024

Customer Service Specialist

Spectrum
04.2011 - 05.2016

Diploma -

Paseo high school

Similar Profiles

CREATE PROFILE
Dominque Shears