Dominque Smalley
Sunnyside,NY
Summary
Highly organized and dependable candidate skilled in efficiently managing multiple priorities while maintaining a positive attitude. Proven track record of assuming additional responsibilities to drive team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Ahrc Nyc
2023.01 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Youth Counselor
Ali Forney Center
2023.06 - 2024.03
- Monitored youth behavior and offered guidance and support for positive change.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Created and implemented individualized plans for individual youth.
- Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
- Documented detailed case notes efficiently, maintaining confidentiality while adhering to reporting protocols set forth by the organization.
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
- Provided crisis intervention and emotional support to youth.
Residential Specialist
Served the Underserved SUS
2023.03 - 2023.06
- Enhanced resident satisfaction by addressing individual needs and promptly resolving concerns.
- Upheld confidentiality standards when handling sensitive resident information or discussing private matters internally among colleagues or with outside partners/providers necessary to overall care provision efforts.
- Facilitated open communication between residents, families, and staff, fostering a positive community atmosphere within the facility.
- Conducted thorough orientations for new residents, ensuring they felt welcome and knowledgeable about their new living environment.
- Positively interacted with residents, which helped to demonstrate proper behavior and communication.
- Managed crisis situations effectively with swift response times, minimizing risk factors for both individuals involved as well as other community members present at the time of the event.
Video Repair Specialist
Charter Communications, Spectrum
2019.09 - 2020.03
- Maintained accurate records for all completed repairs, enabling quick reference in case of future issues.
- Collaborated with manufacturers to stay updated on the latest product developments, ensuring up-to-date knowledge on device specifications and repair methods.
- Upheld high-quality standards for all completed repairs, resulting in increased customer trust and repeat business.
- Enhanced customer experience by offering post-repair support services such as follow-up calls or additional troubleshooting assistance when needed.
- Improved team performance with regular training sessions on new tools and techniques.
Operations Specialist
Weston Insurance
2018.04 - 2019.09
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
- Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Enhanced team productivity with effective communication strategies and regular performance reviews.
Education
Associate of Science - Psychology
Miami Dade College
Miami, FL09.2025
Skills
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
- Team Collaboration
- Self-care strategies
- Tactful communication
- Youth Mentoring
- Operations coordination
- Operational Efficiency
- Planning and coordination
- Problem-Solving
Certification
- PCA - Personal Care Aide
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Youth Counselor
Ali Forney Center
2023.06 - 2024.03
Residential Specialist
Served the Underserved SUS
2023.03 - 2023.06
Direct Support Professional
Ahrc Nyc
2023.01 - Current
Video Repair Specialist
Charter Communications, Spectrum
2019.09 - 2020.03
Operations Specialist
Weston Insurance
2018.04 - 2019.09
Associate of Science - Psychology
Miami Dade College
- PCA - Personal Care Aide
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