Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dominque Woods

Baltimore

Summary

Customer-focused professional with extensive experience in customer service roles. Recognized for delivering exceptional client support and achieving high customer satisfaction rates. Strong communication and problem-solving skills enable effective multitasking and operational improvements. Proven ability to enhance customer experience through process optimization.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Associate

Amazon
Sparrows Point
10.2024 - Current
  • Stowed merchandise in designated areas of the warehouse, including shelves, racks and bins.
  • Ensured that safety protocols were followed while operating various PIT machinery.
  • Ensured optimal use of storage space following warehouse guidelines.
  • Received and sorted inbound inventory accurately and efficiently.
  • Used handheld scanner to sort products onto appropriate shelves daily.
  • Participated in regular inventory audits to ensure accuracy and accountability.

Assembler

National Assemblers
Baltimore
05.2021 - Current
  • Constructed bikes, grills, furniture, and custom requests per customer specifications.
  • Cultivated strong relationships with customers to guarantee satisfaction and quality service.
  • Assist in training new employees on proper safety procedures while using power tools and trade specific tools.
  • Assemble components according to specifications using hand tools, power tools, and other equipment.

District Manager

National Assemblers
Baltimore
10.2023 - 01.2024
  • Regularly communicated updates regarding changes in corporate policies or procedures to technicians.
  • Provided ongoing coaching and training for technicians on how to maximize productivity and quality of work.
  • Created and maintained productive relationships with Walmart management.
  • Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
  • Maintained accurate records of employee attendance and payroll information for all stores within the district.
  • Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.

Mail Handler Assistant

Baltimore City Plant & Distribution Center
04.2019 - 01.2020
  • Handle unloading mail from trucks and organize packages for delivery.
  • Handle and perform maintenance checks on delivery sacks.
  • Assist in operating various office related equipment and machinery assigned to the jurisdiction of the Mail Handler Union.
  • Occasionally distribute mail, operate fork lifts, rewrap damaged parcels, weigh parcels clean the work space and trucks when regular cleaners do not.

Education

Bachelor's degree - Liberal Studies

Frostburg State University
101 Braddock Rd, Frostburg MD 21532
12.2015

Skills

  • Troubleshooting skills
  • Organizational abilities
  • Customer service excellence
  • Microsoft Office proficiency
  • Effective communication
  • Employee training
  • Time management
  • Problem solving
  • Safety procedures
  • Process improvements

Certification

Driver's License

Timeline

Associate

Amazon
10.2024 - Current

District Manager

National Assemblers
10.2023 - 01.2024

Assembler

National Assemblers
05.2021 - Current

Mail Handler Assistant

Baltimore City Plant & Distribution Center
04.2019 - 01.2020

Bachelor's degree - Liberal Studies

Frostburg State University

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