Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dominqueka Jackson

Tallahassee

Summary

Professional with strong background in correctional facility operations, prepared to contribute effectively to maintaining order and safety. Skilled in resolving conflicts, inmate management, and security protocols. Reliable team player with focus on collaboration and achieving results, adaptable to changing needs. Known for leadership, integrity, and excellent communication skills.

Overview

11
11
years of professional experience

Work History

Correctional Sergeant

Liberty Correctional Institution
01.2024 - Current
  • Assisted in maintaining safety protocols within correctional facility environment.
  • Monitored inmate behavior, ensuring compliance with institutional regulations.
  • Supported training of new staff on operational procedures and safety measures.
  • Responded promptly to incidents, applying de-escalation techniques effectively.
  • Documented daily activities and incidents accurately for reporting purposes.
  • Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
  • Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
  • Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
  • Served as a role model for subordinates, demonstrating professionalism in all aspects of job responsibilities.
  • Resolved issues and disputes between inmates professionally and respectfully.
  • Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
  • Responded to emergency situations and provided first aid following facility guidelines.
  • Handled inmate counts and searches for missing inmates.
  • Completed daily work report sheets and delegated tasks to employees.
  • Improved staff performance by providing training and guidance on institutional policies and best practices.
  • Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.

Correctional Officer

Liberty Correctional Institution
05.2022 - Current
  • Supervised inmate activities to maintain safety and compliance with institutional regulations.
  • Conducted regular inspections of facilities to identify security risks and ensure operational integrity.
  • Managed inmate interactions, de-escalating conflicts and promoting a secure environment.
  • Documented incident reports accurately, ensuring clarity and adherence to procedures.
  • Trained new staff on protocols, enhancing team efficiency and operational knowledge.
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Supervised inmates during meals, recreation and other activities.
  • Transported inmates to and from court hearings, medical appointments and other locations.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
  • Reduced inmate altercations through proactive conflict resolution strategies.
  • Monitored surveillance equipment to detect and prevent unauthorized activities.
  • Enforced rules and regulations to maintain order among inmates.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Conducted security checks of inmates and living areas.
  • Prepared reports to document incidents and violations.
  • Made rounds at specified intervals and conducted head counts and roll calls.

Crime Intelligence Technician

Department of Children and Family Services
12.2021 - 04.2022
  • Analyzed case data to identify patterns and trends for child welfare assessments.
  • Collaborated with multidisciplinary teams to develop intervention strategies for at-risk families.
  • Conducted thorough investigations to gather information and ensure compliance with regulations.
  • Streamlined data entry processes, enhancing accuracy and efficiency in case management systems.
  • Enhanced intelligence analysis by streamlining data collection and processing methods.
  • Streamlined data management systems to improve efficiency and accessibility of critical information for team members.
  • Reduced errors in intelligence reports by implementing strict quality control measures during review processes.
  • Analyzed open-source intelligence data to identify potential threats and vulnerabilities.

Cashier

Tony Mart
08.2021 - 11.2021
  • Processed customer transactions efficiently using point-of-sale systems.
  • Trained new cashiers on checkout procedures and customer service standards.
  • Maintained accurate cash drawer and balanced receipts at end of shifts.
  • Provided exceptional customer service, addressing inquiries and resolving complaints promptly.
  • Collaborated with team members to optimize store checkout efficiency during peak hours.
  • Assisted in inventory management by monitoring stock levels and reporting discrepancies.
  • Implemented best practices for handling cash transactions, reducing errors significantly.
  • Enhanced customer loyalty through personalized interactions and product recommendations.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Correctional Officer

MTC Corrections
05.2021 - 08.2021
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
  • Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
  • Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
  • Maintained detailed records of inmate behavior and activity, contributing to facility security.
  • Ensured security of facility perimeter by conducting routine patrols.
  • Provided assistance and guidance to inmates regarding daily activities.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Supervised inmate activities to maintain safety and compliance with institutional regulations.
  • Managed inmate interactions, de-escalating conflicts and promoting a secure environment.
  • Documented incident reports accurately, ensuring clarity and adherence to procedures.
  • Trained new staff on protocols, enhancing team efficiency and operational knowledge.
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Supervised inmates during meals, recreation and other activities.
  • Conducted security checks of inmates and living areas.

Correctional Officer

Apalachee Correctional Institution
07.2019 - 02.2021
  • Enhanced facility security by conducting regular inspections and addressing potential risks.
  • Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
  • Interviewed inmates to obtain information and assess needs.
  • Facilitated effective emergency response drills, preparing staff for potential crises.
  • Investigated and responded to incidents of inmate misconduct.
  • Interviewed inmates to obtain information and evidence.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
  • Reduced inmate altercations through proactive conflict resolution strategies.
  • Monitored surveillance equipment to detect and prevent unauthorized activities.
  • Enforced rules and regulations to maintain order among inmates.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Prepared reports to document incidents and violations.
  • Transported inmates to and from court hearings, medical appointments and other locations.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Maintained detailed records of inmate behavior and activity, contributing to facility security.
  • Ensured security of facility perimeter by conducting routine patrols.
  • Provided assistance and guidance to inmates regarding daily activities.
  • Supervised inmate activities to maintain safety and compliance with institutional regulations.
  • Managed inmate interactions, de-escalating conflicts and promoting a secure environment.
  • Documented incident reports accurately, ensuring clarity and adherence to procedures.
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Supervised inmates during meals, recreation and other activities.
  • Conducted security checks of inmates and living areas.

Correctional Officer

Apalachee Correctional Institution
09.2015 - 01.2018
  • Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
  • Conducted security checks of inmates and living areas.
  • Supervised inmates during meals, recreation and other activities.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Conducted routine and emergency head counts.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Documented incident reports accurately, ensuring clarity and adherence to procedures.
  • Managed inmate interactions, de-escalating conflicts and promoting a secure environment.
  • Supervised inmate activities to maintain safety and compliance with institutional regulations.
  • Provided assistance and guidance to inmates regarding daily activities.
  • Ensured security of facility perimeter by conducting routine patrols.
  • Maintained detailed records of inmate behavior and activity, contributing to facility security.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Transported inmates to and from court hearings, medical appointments and other locations.
  • Prepared reports to document incidents and violations.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Enforced rules and regulations to maintain order among inmates.
  • Monitored surveillance equipment to detect and prevent unauthorized activities.
  • Reduced inmate altercations through proactive conflict resolution strategies.
  • Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.

Drive-Thru Cashier

Checkers Rally's
12.2014 - 06.2015
  • Processed customer orders efficiently and accurately in fast-paced drive-thru environment.
  • Handled cash transactions, ensuring compliance with company cash handling policies.
  • Maintained cleanliness and organization of work area to enhance operational efficiency.
  • Trained new staff on drive-thru procedures and customer service best practices.
  • Collaborated with team members to improve order accuracy and reduce wait times.
  • Resolved customer inquiries and complaints promptly, enhancing overall satisfaction levels.
  • Monitored inventory levels of supplies, coordinating restocking efforts as needed.
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Maintained clean and organized workstations, adhering to strict health and safety guidelines.
  • Maintained clean, tidy and orderly work station to uphold company standards.
  • Followed food safety and sanitation guidelines at all times.
  • Assisted customers with menu items and accurate order fulfillment.
  • Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
  • Demonstrated excellent customer service skills to increase customer satisfaction.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Developed strong communication skills while interacting with diverse clientele daily.
  • Followed company policies and procedures regarding cash handling.
  • Resolved problems with orders quickly and offered refund or replacement.
  • Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
  • Balanced cash drawer at beginning and close of shift.
  • Demonstrated adaptability by adjusting to rapidly changing situations during busy hours, providing top-notch service in spite of any challenges faced.
  • Interacted professionally through clear communication with customers to promote positive patron experiences.

Education

James S. Rickards High School
Tallahassee

Skills

  • De-escalation techniques
  • Emergency response
  • Policy enforcement
  • Counseling techniques
  • Time management
  • Attention to detail
  • Problem-solving
  • Teamwork and collaboration
  • Problem-solving abilities
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills

Timeline

Correctional Sergeant

Liberty Correctional Institution
01.2024 - Current

Correctional Officer

Liberty Correctional Institution
05.2022 - Current

Crime Intelligence Technician

Department of Children and Family Services
12.2021 - 04.2022

Cashier

Tony Mart
08.2021 - 11.2021

Correctional Officer

MTC Corrections
05.2021 - 08.2021

Correctional Officer

Apalachee Correctional Institution
07.2019 - 02.2021

Correctional Officer

Apalachee Correctional Institution
09.2015 - 01.2018

Drive-Thru Cashier

Checkers Rally's
12.2014 - 06.2015

James S. Rickards High School

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