Dommair Williams
Philadelphia,PA
Summary
Highly analytical Business Analyst with background in identifying business needs and determining solutions to business problems. Strong skills in data analysis, project management, and strategic planning, coupled with ability to communicate effectively with stakeholders at all levels. Proven track record of improving operational efficiency and driving growth by successfully implementing innovative strategies and process improvements. I am also a strategic thinker with a background in financial and investment analysis. Known for high productivity levels and the ability to efficiently complete tasks, ensuring accuracy and timely delivery of projects. Possess specialized skills in market research, risk assessment, and portfolio management. Excel at communication, problem-solving, and adaptability, making complex financial concepts understandable and actionable for diverse audiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
AgustaWestland Philadelphia
Philadelphia, PA
12.2023 - Current
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Identified areas of improvement in existing processes or procedures used for providing support services.
- Developed innovative strategies to improve customer experience with the product or service offered by the company.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced environment.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Conducted workflow analysis, space design or cost comparison analysis.
- Provided technical support to customers utilizing Microsoft products such as Windows, Office and Skype.
- Utilized PowerPoint to to present data and information with text, diagrams with animation.
Realtor (Part-Time)
Keller Williams Real Estate
Philadelphia, PA
11.2020 - Current
- Interacting with clients to help establish clear goals ( Time, Budget, Appearance ) to ensure successful delivery
- (80% Success Rate with clients)
- Utilizing CMA to ensure that clients are up to date with current market trends.
- Project Management.
- Collaborate with cross-functional teams.
- Negotiation among clients to ensure both parties are successfully satisfied via transactions.
- (100% Transaction Rate)
- Appointment Setting.
- Analyzing Contracts.
- Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
- Maintained accurate records of all transactions from start to finish using specialized software programs.
- Analyzed financial data such as income statements and tax returns to determine affordability levels for potential buyers.
Business Operations Analyst
Grand Cultural
Philadelphia, PA
07.2019 - 10.2023
- Portfolio Management, identifying areas of opportunity for improved growth and development, while analyzing current business processes, workflows, and systems.
- (Increasing business profiles, growth, and sales by 40%).
- Profit and Diversification, preparing cost-benefit and return on investment analyses.
- Utilizes personal computer with Google Workspace, PowerPoint, Microsoft Office, and Microsoft Excel.
- Directed strategic planning to develop and implement corporate goals, objectives, policies, and procedures.
- Provided guidance to team members on project management principles and best practices.
- Reviewed reports from departments to identify areas of improvement in operational efficiency.
- Identified potential risks associated with operations and developed mitigation strategies.
- Developed financial models and forecasts to support business decisions.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Developed reports using SQL queries to track progress against key performance indicators.
- Installed software applications as requested by customers.
- Monitored system performance to ensure optimal operations.
Financial Accounting Manager
Grand Auto Car Sales
Philadelphia, PA
12.2021 - 02.2023
- Developed and maintained financial policies and procedures to ensure compliance with all relevant regulations.
- Analyzed, reviewed, and monitored the accuracy of financial data to ensure accurate reporting of financial information.
- Prepared monthly, quarterly, and annual financial statements for internal and external stakeholders.
- Supervised staff responsible for accounts payable and receivable, payroll processing, billing activities, cash management functions, and other general accounting tasks.
- Implemented new accounting software systems to streamline processes within the department.
- Maintained relationships with vendors and customers; negotiated payment terms and conditions when needed.
- Monitored cash flow and liquidity positions; ensured adequate funds were available at all times.
- Reviewed contracts for any potential risks associated with various business transactions.
- Assisted senior management maintain profitability by analyzing portfolios and implementing strategies and techniques.
- Ensured accuracy in all accounting entries and records.
Education
Some College (2 years) - Applied Engineering and Technology
Millersville University
Millersville, PA08.2019
High School Diploma -
Abraham Lincoln High School
Philadelphia, PA06.2017
Skills
- Data Analysis
- Project Management
- Leadership
- Marketing
- Networking
- Critical Thinking
- Business Intelligence
- Business Analysis
- Data security
- Threat analysis
- Information security
- IT technical support
- Windows
- Excel
- PowerPoint
- Microsoft office
- Google workspace
- Auditing
- Administrative Support
- Cost-benefit analysis
- Technical Writing
- Quality Assurance
- Stakeholder Management
- Operating systems
- Technical Documentation
Certification
- Real Estate Salesperson License - PA Real Estate Commission.
- Real Estate Salesperson License - GA Real Estate Commission.
- IBM IT Support Certificate
- ISC2 Certified in Cybersecurity
- Excel Certification – Microsoft.
Programming
Python, SQL
Projects
Real Estate Development Project 2023, Project Lead, Team Lead overseeing the project, Comparative Market analysis making sure data and projects are meeting the current market trends., Cost/Budget overview using microsoft office and excel, Contract overview and Contract Negotiation Exclusive client 2022, Project Manager, Profit & Diversification, Insure business security and data is kept private, Portfolio manager
Languages
python
Limited
SQL
Limited
Timeline
Customer Support Specialist
AgustaWestland Philadelphia
12.2023 - Current
Financial Accounting Manager
Grand Auto Car Sales
12.2021 - 02.2023
Realtor (Part-Time)
Keller Williams Real Estate
11.2020 - Current
Business Operations Analyst
Grand Cultural
07.2019 - 10.2023
Some College (2 years) - Applied Engineering and Technology
Millersville University
High School Diploma -
Abraham Lincoln High School