Domminque Marshall
Austin
Summary
As an experienced manager, legislative analyst, and project expert, I bring a comprehensive set of skills I believe will be valuable to a company and future employees. In my previous management roles within Health and Human Services (HHS), I honed my skills in establishing and maintaining interpersonal relationships, providing a firm foundation to lead any team. My communication, people-centric nature, and compassion allow me to effectively direct the work of others while providing high-level guidance for complex issues as they occur. As an engaging communicator with a proven track record in collaboration services, my focus on building strong professional relationships has been beneficial throughout my career. I have strong skills in researching, interpreting, and analyzing complex policies for federal and state programs. My training background allows me to develop creative solutions to complex issues.
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
11
11
years of professional experience
Work History
Director I
State of Texas Health and Human Services
08.2023 - Current
- Oversee and evaluate vendor services provided by three contracts: Eligibility Support Services (ESS), DataBroker Services, and Document Processing Services (DPS)
- Identifies opportunities for improvement and collaborates with Access and Eligibility Services (AES) state office teams to develop plans for enhancing vendor services
- Ensures that performance standards are met and collaborates with vendor leadership and the AES contracts team to recommend improvements
- Manages and supervises a team of program specialists and support staff, including hiring, selection, work assignment, performance evaluations, personnel recommendations, disciplinary actions, and approval of leave schedules
- Conducts advanced research, provides guidance, and acts as a subject matter expert in projects and workgroups
- Authorize program payments for invoices in coordination with financial operations and contract administration leaders
Manager IV
State of Texas Health and Human Services
09.2021 - 08.2023
- Oversaw the management of the State of Texas Health and Human Services (HHSC) Access and Eligibility Services (AES) program policy handbooks regarding the Supplemental Nutrition Assistance Program (SNAP) and Medicaid and Medicare Programs
- Conducted advanced research on best practices that require complex (senior-level) analysis of laws, regulations, and guidance; complex (senior-level) analysis of impacts on agency programs, systems, and operations; and coordination of the development of fiscal impact analysis
- Developed and oversaw the development of policy options to provide technical assistance to developers when requested
- Provided guidance, direction, and technical assistance to team staff in analyzing state and federal guidance
- Oversaw the development of high-quality documents, including timelines, project management documentation, tables, charts, presentations, talking points, memoranda, bulletins, and broadcasts
- Collaborated with co-workers to identify policy options and impacts based on research and data
- Established, facilitated, and set goals and objectives for multiple policy workgroups and developed and approved work products
- Workgroups include staff from all impacted areas within HHSC and external stakeholders, as appropriate
- Supervised staff on the team, including hiring and selection, assigning work, completing performance evaluations, recommending personnel disciplinary actions, and scheduling and approving leave
- Provided staff opportunities for knowledge and skills development training
- Worked collaboratively to identify innovative and effective solutions for customers and staff
- Worked with stakeholders to provide information and request input on policies
- Represented AES Program Policy at business meetings, council and committee meetings, legislative meetings, conferences, and seminars
Program Specialist
State of Texas Health and Human Services
01.2021 - 09.2021
- Planned, prioritized, and performed complex policy research and policy development support for Medicaid and Medicare programs
- Developed and assisted others with developing policy documents, including federal waivers, state plan amendments, and reporting and agency bulletins, broadcasts, and rules
- Coordinated and conducted independent, comprehensive research of best practices and state options and synthesized research into concise briefing and analysis documents
- Established, facilitated, and set goals and objectives for workgroups and developed work products
- Workgroups include staff from all impacted areas within HHSC and external stakeholders, as appropriate
- Prepared high-quality briefing documents, issued papers, correspondence, bill analyses, and memorandum for senior and executive management review and decision-making
- Represented the department as a subject matter expert at business meetings, council and committee meetings, and conferences and seminars
- Worked collaboratively to identify innovative and effective solutions for customers and staff
OWP MEPD Supervisor I
State of Texas Health and Human Services
06.2019 - 01.2021
- Performed highly complex administrative and supervisory eligibility program work
- Managed a team of 16 Medicaid eligibility specialists and clerical staff responsible for determining client eligibility for Medicaid for the Elderly and Persons with Disabilities (MEPD) within the Outstationed Worker Program (OWP)
- Assigned and supervised the work of others while sometimes assisting in the work due to the contract component of OWP
- Worked under limited supervision, with considerable latitude for the use of initiative and independent judgment pertaining to my unit and outside vendors (i.e., nursing homes)
- Managed, and developed staff through conferences, mentoring, training, and performance appraisals
- Planned, coordinated, and monitored service delivery in assigned area to ensure effective and efficient program operations with high volume activities in all areas
- Used measurement tools to ensure staff were following all process and procedures
- Interpreted policies, procedures, rules, regulations, or standards to others (for example, staff, applicants, clients, providers, vendors, the public, and community organizations)
- Developed and maintained working relationships with others (for example, agency staff or representatives of community resources, other state agencies, federal agencies, or the public)
- Made decisions and solved problems involving staff and vendors
Medicaid for the Elderly and Disabled (MEPD) Specialist I
State of Texas Health and Human Services
10.2018 - 06.2019
- Interviewed applicants and recipients of Supplemental Nutrition Assistance Program (SNAP), Medicaid, and Financial Assistance programs in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs
- Evaluated data from various electronic and other sources to enter information into a computer-based eligibility system
- Computed and authorized benefits based on eligibility determination
- Processed work in accordance with state and federal regulations and established procedures, guidelines, and timeframes
Supplemental Nutrition Assistance Program (SNAP) Quality Assurance Specialist I
State of Colorado Health and Human Services
03.2017 - 02.2018
- Participated and prepared for State Hearings, Intentional Program Violation (IPV) Hearings, and County Dispute Resolution Conferences
- Reviewed and/or process claims for fraud, Interim Assistance and IPV cases
- Worked reports, workload queues, and processes applications, changes, and redeterminations as needed
- Participated in special projects, task forces, work groups and conferences regarding computer systems, programs, policies, procedures, and One Touch and Done Customer Service within the division and department
- Collaborated with providers and other community partners to identify trends and interpret guidelines and resources specific to public assistance programs
- Provided recommendations for service improvement and implemented changes throughout the agency
- Assisted Policy and Compliance develop, implement, and facilitate policy development which including assisting with policy handbooks, and state issued bulletins, broadcast, and memorandums as instructed
Temporary Assistance for Needy Families (TANF) Supervisor
Arapahoe County Health and Human Services
04.2015 - 03.2017
- Reviewed workload for the unit, distributed workload to staff based on identified prioritization, redistribute, and made other individual changes for meeting deadlines, handling seasonal workloads, covering staff absences, and expediting the flow of required paperwork
- Established, appointments, schedules, deadlines, and related tasks for each staff member daily
- Identified if staff needed additional support and assistance on a regular basis by reviewing appointment times which exceed standard thresholds, observing staff at his/her work area, and listening to interactions with customers and staff
- Reviewed and documented staff work on a regular basis for timeliness, accuracy, One Touch and Done Customer Service, and additional supports and strengths-based coaching
- Coordinated program and/or processing training with the Training and Quality Assurance Supervisor as needed
Case Manager Coordinator Supervisor
Denver County Health and Human Services
04.2014 - 04.2015
- Directly supervised daily activities of employees in a Public Assistance Programs Unit (PAPU)
- Provided leadership and guidance, ensuring a high level of performance and compliance with County, State and Federal rules and regulations
- Addressed employee concerns and resolved problems in collaboration with department administration and County Human Resources
- Assisted in developing educational and professional development opportunities for staff
- Provided timely, honest, and positive coaching, feedback, and performance evaluations
- Created an environment fostering a high level of employee engagement within the division by ensuring staff are provided adequate resources, clear expectations, and frequent communication
Education
Bachelor’s degree - business administration
Florida Memorial University
Miami, FL01.2010
Diploma -
Desoto County High School
Arcadia, FL01.2002
Skills
- Interpersonal relationships
- Communication
- People-centric nature
- Compassion
- Leadership
- Guidance
- Collaboration
- Researching
- Interpreting
- Analyzing complex policies
- Creative solutions
- People management
- Operations management
- Project management
- Team management
- Creativity and innovation
- Strategies and goals
- Project coordination
- Employee development
- Goal setting
- Budget management
- Staff development
- Issues resolution
- Negotiation
- Hiring and retention
- Rules and regulations
- Charismatic leader
- Government relations
Timeline
Director I
State of Texas Health and Human Services
08.2023 - Current
Manager IV
State of Texas Health and Human Services
09.2021 - 08.2023
Program Specialist
State of Texas Health and Human Services
01.2021 - 09.2021
OWP MEPD Supervisor I
State of Texas Health and Human Services
06.2019 - 01.2021
Medicaid for the Elderly and Disabled (MEPD) Specialist I
State of Texas Health and Human Services
10.2018 - 06.2019
Supplemental Nutrition Assistance Program (SNAP) Quality Assurance Specialist I
State of Colorado Health and Human Services
03.2017 - 02.2018
Temporary Assistance for Needy Families (TANF) Supervisor
Arapahoe County Health and Human Services
04.2015 - 03.2017
Case Manager Coordinator Supervisor
Denver County Health and Human Services
04.2014 - 04.2015
Diploma -
Desoto County High School
Bachelor’s degree - business administration
Florida Memorial University
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