Domnick Tokarczyk
West Bend,WI
Summary
Dynamic Customer Service Representative with a proven track record at Alta Resources, excelling in conflict resolution and relationship building. Recognized for enhancing customer satisfaction through effective problem-solving and active listening. Skilled in CRM and adept at training team members, contributing to a collaborative and high-performing environment. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Alta Resources
04.2023 - 06.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced call resolution time through efficient problem-solving and communication skills.
Customer Service Representative
TDS Telecommunications
06.2022 - 03.2023
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
- Facilitated open communication between customers and management when needed, acting as a liaison to address any escalated concerns.
- Increased customer retention rates by effectively addressing and resolving concerns in a timely manner.
- Assisted customers with account updates and plan changes to optimize their satisfaction and loyalty.
Regional Support Specialist
Spectrum
11.2021 - 05.2022
- Demonstrated excellent problem-solving skills by devising creative solutions for unique client challenges without sacrificing quality or functionality.
- Delivered exceptional customer service by addressing and resolving technical issues promptly and professionally.
- Drove customer satisfaction by maintaining open lines of communication throughout the support process, ensuring clients were well-informed and their concerns addressed promptly.
- Built strong relationships with key stakeholders throughout the organization to foster collaboration in achieving common goals.
- Reduced response times for urgent requests by implementing an effective prioritization system for incoming tickets.
- Maintained detailed records of all client interactions, ensuring accurate documentation for future reference and analysis.
Line Cook
Compass Group Inc.
12.2020 - 10.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Call Center Representative
MDS Communication
09.2020 - 12.2020
- Delivered constructive suggestions to supervisor for improving outbound sales development processes.
- Executed outbound [Type] calls and converted [Number]% of calls into sales.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Followed-up on leads produced by outbound marketing campaigns based on established criteria.
Delivery Driver
Amazon
07.2020 - 09.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
Customer Service Representative
Alta Resources
08.2019 - 07.2020
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Documented and detailed calls and complaints using call center's CRM database.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Addressed customer account discrepancies and concerns.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
- Escalated complicated customer account issues to supervisors and help desk workers.
Video Repair Representative
Spectrum
05.2019 - 08.2019
- Collaborated with team members to quickly resolve complex technical issues for clients.
- Utilized various diagnostic tools efficiently to accurately identify problems within electronic devices before initiating appropriate solutions for successful resolution.
- Enhanced customer satisfaction by efficiently diagnosing and repairing various electronic devices.
- Developed a strong rapport with customers through effective communication skills and empathetic understanding of their needs during the repair process.
- Provided detailed explanations of repair processes to customers, ensuring confidence in the quality of work performed.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Cashier Assistant Manager
Mobil Gas Station
06.2015 - 04.2019
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
- Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
- Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Collaborated with store manager to develop promotional strategies that boosted sales revenue.
- Mentored new cashiers, leading to higher retention rates and increased team performance.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Contributed to a positive work environment through strong teamwork and proactive communication with colleagues.
- Provided exceptional customer service by addressing inquiries and resolving complaints promptly, fostering loyalty among patrons.
- Supported store manager in achieving target metrics by actively promoting upsell opportunities at checkout counters.
- Conducted regular audits on cash registers to maintain accountability and prevent errors or fraud within the team.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
High School Diploma -
Crandon High School
Crandon, WISkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Customer relations
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft outlook
- Follow-up skills
- Product knowledge
- Team development
- Data collection
- Prioritization
- De-escalation techniques
- Technical support
Languages
English
Full Professional
Timeline
Customer Service Representative
Alta Resources
04.2023 - 06.2025
Customer Service Representative
TDS Telecommunications
06.2022 - 03.2023
Regional Support Specialist
Spectrum
11.2021 - 05.2022
Line Cook
Compass Group Inc.
12.2020 - 10.2021
Call Center Representative
MDS Communication
09.2020 - 12.2020
Delivery Driver
Amazon
07.2020 - 09.2020
Customer Service Representative
Alta Resources
08.2019 - 07.2020
Video Repair Representative
Spectrum
05.2019 - 08.2019
Cashier Assistant Manager
Mobil Gas Station
06.2015 - 04.2019
High School Diploma -
Crandon High School
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