Domonic Acosta

Assistant Operations Manager

All My Sons

08.2013 - 09.2022

Coordinated with General Manager in different operational issues and promotional activities.
Supervised operations team to support operational excellence and excellent customer service.
Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
Taught employees how to collaborate on daily job tasks and achieve service targets.
Recruited, hired and trained new employees, aimed at building high-functioning team focused on customer/business expectations
Maintained positive customer relationships by working with manager to significantly raise customer satisfaction by quickly responding to customer inquiries and concerns
Interviewed, hired, and trained staff associates to be equipped to comply with company policies and procedures.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Onboarded new employees with training and new hire documentation.
Accomplished multiple tasks within established timeframes.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
Encouraged and mentored employees to boost performance and remove process inefficiencies.
Drafted employee work schedules to fill coverage gaps.
Protected staff and customers and minimized legal issues by quickly resolving safety issues.
Planned and prepared work schedules for 60+ employees to assign employees to specific duties.
Managed team schedule with eye for coverage needs and individual strengths.