Domonick Pearson

Oversaw and managed end-to-end execution of diverse projects for a startup clothing brand, ensuring alignment with brand vision and market trends.

Key responsibilities included:

• Project Oversight: Directed projects from initiation to completion, establishing timelines, deliverables, and budgets to ensure objectives were met.
• Cross-Functional Collaboration: Partnered with design, marketing, and production teams to deliver projects that aligned with the brand’s creative direction and customer expectations.
• Sourcing and Vendor Management: Identified and established relationships with suppliers and manufacturers to source quality materials, balancing cost and quality to meet production standards.
• Pricing and Negotiation: Conducted cost analysis and negotiated with suppliers to secure competitive pricing for materials and production services, contributing to profitability.
• Risk Management: Developed and implemented risk mitigation strategies, proactively addressing potential project delays, quality issues, or budget overruns.
• Resource Coordination: Organized internal and external resources to ensure project milestones were achieved, maintaining adherence to scope, schedule, and budget.
• Trend Identification: Leveraged market research to identify nostalgic trends that resonated with the target audience, enhancing project outcomes and aligning with brand positioning.
• Performance Tracking: Designed and maintained multitrack performance databases for digital, print, social, and experiential marketing campaigns, ensuring consistent delivery across channels.
• Reporting and Escalation: Provided comprehensive updates on project outcomes, risks, and necessary escalations to senior management, enabling data-driven decisions.
• Budget Management: Monitored project budgets, ensuring cost-effectiveness without compromising quality or timelines

• Responsible for the safe, timely, and efficient delivery of goods to customers, ensuring a high level of service and customer satisfaction.
• Managed a daily route of deliveries, adhering to strict schedules while maintaining a professional and friendly demeanor.
• Demonstrated excellent time management, navigation, and problem-solving skills, consistently meeting delivery targets and resolving any issues along the way.
• Proven ability to handle high-volume deliveries in diverse weather and traffic conditions while maintaining vehicle safety and cleanliness.
• Strong communication skills used to interact effectively with customers, providing updates and resolving any concerns to ensure a positive experience.
• Achieved and maintained an Uber rating of 96% Satisfaction

Delivered outstanding customer service while managing key accounts, overseeing order processing, and driving process improvements to enhance customer satisfaction. Key responsibilities included:

• Account Management: Served as the primary point of contact for key assigned accounts, managing client relationships through clear communication, timely updates, and personalized service
• Order Management: Oversaw end-to-end order processing, ensuring accurate and timely delivery by coordinating with suppliers, logistics, and internal teams to meet customer expectations.
• Project Coordination: Led cross-functional initiatives to address issues impacting customer service targets, implementing cost-effective solutions to streamline operations and improve outcomes.
• Customer Reporting: Ensured accurate and comprehensive weekly reports were shared with all customers, keeping them informed on order status, performance metrics, and other key updates.
• Process Improvement: Analyzed customer feedback and operational data to identify trends and opportunities, introducing enhancements that improved efficiency, reduced errors, and elevated the customer experience.
• Issue Resolution: Collaborated with internal stakeholders, such as suppliers and logistics teams, to quickly resolve customer complaints and prevent recurring issues, enhancing overall satisfaction and loyalty.
• Proactive Communication: Established communication channels, including newsletters and personalized updates, to keep accounts informed about product innovations, industry trends, and upcoming promotions, fostering long-term partnerships.
• Stakeholder Relationship Management: Built and maintained strong relationships with customers and suppliers, ensuring smooth resolution of issues and promoting loyalty through consistent, high-quality service.

Purchasing Specialist – Foodbuy

Managed procurement processes and optimized supply chain operations to ensure timely, cost-effective acquisition of goods and services. Key responsibilities included:

• Order Processing and Management: Oversaw the full lifecycle of purchase orders, from initial quotes to final delivery, ensuring accuracy, timeliness, and adherence to company policies and budget constraints.
• Account Management: Acted as the primary liaison for key supplier accounts, fostering strong relationships to negotiate favorable terms, resolve disputes, and enhance supplier performance.
• Cross-Team Collaboration: Partnered with internal teams, including finance, operations, and senior management, to align procurement strategies with organizational goals and resolve issues impacting supply chain efficiency.
• Supplier Relations: Maintained strong relationships with vendors by providing clear communication, addressing concerns proactively, and monitoring performance to meet business needs.
• Product and Vendor Evaluation: Assessed suppliers and products based on business criteria, ensuring compliance with quality standards, competitive pricing, and operational requirements.
• Market Analysis: Conducted in-depth research to identify emerging trends in the food and beverage industry, providing strategic insights to improve purchasing decisions and supplier partnerships.
• Sourcing Strategies: Supported senior management in developing and implementing sourcing strategies based on demand trends and company objectives, driving cost savings and operational improvements.
• Proposal and Quote Preparation: Created detailed proposals and requests for quotes, ensuring clarity and alignment with company needs during the bidding process.
• Inventory Management: Monitored inventory levels and maintained accurate procurement records, preparing regular reports to track progress and inform strategic decisions.
• Issue Resolution: Proactively addressed pricing disputes, order discrepancies, and supplier concerns to ensure smooth operations and customer satisfaction.