Domonique Brown
Dawson,GA
Summary
Proactive Director with extensive experience in customer service and call center operations, adept at managing high call volumes and resolving customer complaints with empathy. Skilled in financial reporting, hiring and retention, and maintaining safe, organized work environments. Known for professionalism under pressure and innovative problem-solving.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director
Noah's Ark Preschool and Daycare
2024.04 - Current
- Conduct fire and safety drills
- Handle payments
- Care for children
Call Center Representative
HGS
2022.06 - 2023.03
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- View members eligibility
- Find providers in the area
- Assign providers
- Breakdown of benefits
Packer
Tyson Foods
2021.11 - 2022.03
- Maintained a clean and organized work environment, promoting safety and productivity.
- Packed chicken thighs
Call Center Representative
Teleperformance
2021.09 - 2021.11
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Cashier
Roses, Variety Wholesalers
2020.07 - 2021.10
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Circle K
2018.01 - 2018.05
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
McDonald's
2012.07 - 2014.03
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Terrell High School
Dawson, GA05.2010
Skills
- Verbal and written communication
- Creativity and Innovation
- Hiring and Retention
- Financial Reporting
Certification
- CPR
- First Aid
- AED
Timeline
Director
Noah's Ark Preschool and Daycare
2024.04 - Current
Call Center Representative
HGS
2022.06 - 2023.03
Packer
Tyson Foods
2021.11 - 2022.03
Call Center Representative
Teleperformance
2021.09 - 2021.11
Cashier
Roses, Variety Wholesalers
2020.07 - 2021.10
Customer Service Representative
Circle K
2018.01 - 2018.05
Customer Service Representative
McDonald's
2012.07 - 2014.03
High School Diploma -
Terrell High School
- CPR
- First Aid
- AED
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