DOMONIQUE D. LYONS
Converse
Summary
Versatile professional with extensive experience in customer service and insurance claims adjustments, complemented by a background in cryptologic language analysis. Demonstrates strong proficiency in Microsoft Suite and Guidewire, with a proven ability to adapt quickly to new industries. Skilled in documentation, report writing, and data analysis. Currently pursuing a degree in Cyber Defense to enhance technical capabilities.
Overview
9
9
years of professional experience
Work History
Customer Service Executive
International SOS
01.2025 - Current
- Negotiated international billing agreements, enhancing service efficiency for beneficiaries
- Assessed beneficiary requests, determining appropriate assistance plans
- Coordinated international logistics for medical evacuations
- Delivered exceptional customer service to military personnel, retirees, and their families with addressing healthcare needs
- Managed urgent medical logistics for international patient care
Insurance Claims Adjuster
ALLCAT Claims Services
06.2023 - 02.2024
- Investigated and resolved automobile insurance claims, ensuring compliance with policy standards
- Licensed Insurance Adjuster in 48 States: Demonstrated proficiency in navigating complex insurance regulations, ensuring efficient claim handling across the country
Cryptologic Language Analyst
United States Air Force
01.2016 - 01.2022
- Managed small, efficient team of specialists to swiftly and effectively complete high-priority tasks
- Adhered to ethical codes protecting information confidentiality
- Generated comprehensive reports summarizing language analysis findings and insights
- Ensured accuracy and reliability of language analysis outputs through quality assurance
- Collaborated with cross-functional teams and effectively communicated findings and recommendations
Education
Cyber Defense - undefined
Northeast Lakeview College
04.2025
Language Cryptology - undefined
Defense language institute
01.2018
Media Arts and Animation - undefined
Art institute of San Antonio
01.2015
Skills
- Excellent customer service and de-escalation techniques
- Data analysis and interpretation
- Cybersecurity fundamentals
- Insurance policy analysis
- Three years of managerial experience
- Proficient in Microsoft suite
- GUIDEWIRE (CWCC) Proficient
- Documentation and report writing
- Team collaboration
- Multilingual communication skills
Languages
Arabic
Full Professional
Timeline
Customer Service Executive
International SOS
01.2025 - Current
Insurance Claims Adjuster
ALLCAT Claims Services
06.2023 - 02.2024
Cryptologic Language Analyst
United States Air Force
01.2016 - 01.2022
Cyber Defense - undefined
Northeast Lakeview College
Language Cryptology - undefined
Defense language institute
Media Arts and Animation - undefined
Art institute of San Antonio
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