DOMONIQUE DRINKWATER
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Interviewer
APPS
11.2020 - 04.2023
- Increased candidate engagement by conducting thorough and personable interviews.
- Streamlined the interview process for improved efficiency and better candidate experience.
- Developed strong rapport with candidates, fostering open communication and trust during interviews.
- Maintained accurate records of interview outcomes, ensuring timely follow-up and feedback to candidates.
- Enhanced employer branding by consistently delivering a positive interview experience to all candidates.
- Conducted interviews with participants to assess eligibility.
- Adapted interview style to suit needs of position and candidate.
CNA
Adore Midtown Park
05.2019 - 03.2020
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Customer Service Representative
Willis Towers Watson
06.2018 - 01.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Certification - Cna
Dallas Career Institute
Dallas, TX04.2019
High School Diploma -
Auburn High School
Rockford, IL06.2006
Skills
- Data Verification
- Writing Case Histories
- Participant Screening
- Telephone Etiquette
- Online Research
- Inbound and Outbound Calls
- Customer Service and Assistance
- Following Direction
- Data Entry
- Client Interaction
- Client Engagement
- Data Collection
Timeline
Interviewer
APPS
11.2020 - 04.2023
CNA
Adore Midtown Park
05.2019 - 03.2020
Customer Service Representative
Willis Towers Watson
06.2018 - 01.2019
Certification - Cna
Dallas Career Institute
High School Diploma -
Auburn High School