Domonique Faulkner
Converse,TX
Summary
Driven professional seeking opportunities in customer service and sales, aiming to advance into leadership positions while contributing to organizational success.
Overview
5
5
years of professional experience
Work History
Household Operations Manager
Household Operations Manager
Converse, United States
08.2023 - Current
- Efficiently managed daily routines for a five-member household, demonstrating exceptional planning skills while adhering to a strict calendar.
- Created and executed a comprehensive budget plan to oversee and manage my family's financial resources effectively, demonstrating financial responsibility and resourcefulness.
- Functioned as a problem solver and conflict resolution specialist between two or more parties, addressing disputes, and promoting effective communication within the family.
- Facilitated and joined community events, playgroups, and extracurricular activities to promote socialization and provide networking opportunities for both children and parents.
- Demonstrated superb multitasking skills by efficiently managing numerous responsibilities such as care for a family of five, household chores and meal preparation.
- Managed an average of five monthly household appointments, guaranteeing precise attendance tracking with a 100% accuracy rate.
- Displayed resilience and adaptability in navigating unexpected challenges, showcasing proficient problem-solving skills, and maintaining a positive attitude.
- Provided transportation services for three children, ensuring their safe and timely commute to and from school and various events.
- Established and upheld a nurturing environment that fostered emotional, social, and educational development in children.
- Assisted two children with their homework, offering guidance and support to improve their comprehension and advance their academic achievements.
Auto Claims Adjuster
USAA
San Antonio, United States
02.2022 - 11.2023
- Managed moderate-to-high severity auto claims, ensuring accurate documentation and timely resolutions.
- Maintained 95% customer satisfaction rate through consistent communication and personalized service.
- Provided detailed claim assessments, addressing customer needs quickly and effectively.
Customer Service Representative
HomeTeam Pest Defense
San Antonio, United States
09.2021 - 02.2023
- Managed 40–65 daily customer interactions, resolving issues and providing tailored product/service education.
- Consistently exceeded department performance goals in customer satisfaction and service speed.
- Utilized upselling and cross-selling techniques to boost revenue while meeting customer needs.
Credit Collection Specialist
Conn’s Home Plus
San Antonio, United States
03.2020 - 08.2021
- Negotiated payment arrangements for over 100 accounts weekly, increasing recovery rates.
- Provided professional and empathetic solutions to resolve delinquent accounts.
- Maintained detailed and accurate records in compliance with company and legal requirements.
Education
Bachelor of Science - Cybersecurity
Southern New Hampshire University
Manchester, NH05-2028
High School Diploma -
Sam Houston High School
San Antonio, TX01.2011
Skills
- Customer relationship management
- Sales and upselling
- Conflict resolution
- High-volume call handling
- Payment negotiations
- Client retention
Timeline
Household Operations Manager
Household Operations Manager
08.2023 - Current
Auto Claims Adjuster
USAA
02.2022 - 11.2023
Customer Service Representative
HomeTeam Pest Defense
09.2021 - 02.2023
Credit Collection Specialist
Conn’s Home Plus
03.2020 - 08.2021
Bachelor of Science - Cybersecurity
Southern New Hampshire University
High School Diploma -
Sam Houston High School
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