Domonique Faulkner
Columbus,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support while maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Auto Claims Adjuster
Allcat
02.2023 - 09.2023
- Consulted with authorities to supervise property loss claims of moderate to high severity
- Set up, claims decrease claim payouts, and re-searched to gather information and prepare 10 annual claim reports
- Evaluate it extent of company liability during investigations of 10+ insurance claims per month
- Provided customer service by accompanying clients to appropriate departments for timely query identification, and resolution securing a 95% client satisfaction rate
- Documented all findings in concise reports.
Customer Service Representative
Home Team Pest Defense
09.2021 - 02.2023
- Scheduled appointments for over 100 customers and 25 technicians daily
- Responsible for tracking and maintaining inventory of equipment and supplies
- Assisted customers with a warm and professional attitude with inbound and outbound calls ranging from 40 to 60 daily
- Collected invoice payments on both commercial and residential accounts
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Credit Collection Specialist
Conn's Home Plus
03.2020 - 02.2021
- Negotiated payoff deadlines or payment plans with customers to reduce defaults or collection
- Handled 100 charge off accounts in the recovery department weekly
- Kept track of assigned accounts to identify outstanding debt
- Identify delinquent accounts took appropriate action and recorded notes in system
- Excelled with deadline intensive environment ensuring the accurate and on time completion of all projects
Education
High School -
Karen Wagner High School
San Antonio, TX01.2011
Skills
- Risk Identification
- Strategic Planning
- Handling Customer Complaints
- Time Management
- Claims Investigation
- Negotiating
- Settlements
- Claims Handling
- Policy Interpretation
- Insurance regulations knowledge
Certification
- Adjuster-All Lines, Texas Department of Insurance - Issued 3-23-2023
Timeline
Auto Claims Adjuster
Allcat
02.2023 - 09.2023
Customer Service Representative
Home Team Pest Defense
09.2021 - 02.2023
Credit Collection Specialist
Conn's Home Plus
03.2020 - 02.2021
High School -
Karen Wagner High School
- Adjuster-All Lines, Texas Department of Insurance - Issued 3-23-2023
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