Open To Work
DOMONIQUE GREEN
Beaumont,United States
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
Work History
EVS Housekeeper
Crothall Healthcare Services
07.2024 - Current
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Customer Retention Agent
Focus
10.2023 - 02.2024
- Developed comprehensive knowledge of company products and services to effectively address customer inquiries.
- Improved customer retention rates by building rapport and establishing long-term relationships with clients.
- Analyzed trends in customer feedback to identify areas for potential improvement within the organization.
- Maintained accurate records of all interactions with clients, ensuring consistent follow-up actions were taken when necessary.
P.C.A. SUPERVISOR
Outreach Health Services
02.2021 - 12.2021
- Resolved customer complaints and adjusted policies to meet changing needs.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Supervised overnight team functions and services for youth and adult shelter, managed resident intake, assigned work, maintained security and delivered resident support and discipline.
- Identified needs of customers promptly and efficiently.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Wrote reports outlining results to facilitate management decision making.
- Created and updated store spreadsheets detailing latest information regarding [Program].
- Monitored number processes to understand daily procedures.
Assistant Store Manager
Citi Trends
03.2016 - 08.2020
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Handled scheduling for store shifts to achieve adequate staffing.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
- Scheduled staff to assign employee shifts according to departmental and business needs.
- Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
Cook Shift Leader
Marie’s Soul Food
04.2017 - 04.2019
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Placed orders to restock items before supplies ran out.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Assisted in menu planning and development, incorporating guest feedback and industry trends to keep offerings fresh and appealing.
- Streamlined food preparation tasks for more efficient service during peak hours.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Education
Physical Therapist Tech -
Unitech Training Academy - Lafayette
Lafayette, LAHigh School Diploma -
Lake Charles Boston High
Lake Charles, LA05.2003
Skills
- Organizational Skills
- Flexible Schedule
- Basic Math
- Team Building
- Active Listening
- Friendly, Positive Attitude
- Team Management
- People Skills
- Supervision & Leadership
- Reliable & Trustworthy
- Good Work Ethic
- Customer Service
- Relationship Building
Timeline
EVS Housekeeper
Crothall Healthcare Services
07.2024 - Current
Customer Retention Agent
Focus
10.2023 - 02.2024
P.C.A. SUPERVISOR
Outreach Health Services
02.2021 - 12.2021
Cook Shift Leader
Marie’s Soul Food
04.2017 - 04.2019
Assistant Store Manager
Citi Trends
03.2016 - 08.2020
Physical Therapist Tech -
Unitech Training Academy - Lafayette
High School Diploma -
Lake Charles Boston High
Education and Training
other,other