DOMONIQUE HOLMES
Housatonic
Summary
Outstanding Fraud Detection Agent with a proven track record at Velera, expert at identifying trends to prevent fraud and minimize losses. Skilled in transaction review and clear communication. I enhanced team productivity through effective training materials, fostering a collaborative environment that led to increased efficiency and cardholder satisfaction.
Professional with comprehensive experience and readiness for the role. Known for strong focus on team collaboration and achieving results. Versatile and reliable, supporting colleagues effectively and responding to changing needs. Recognized for integrity, determination, and results-driven approach.
Overview
6
6
years of professional experience
Work History
FRAUD DETECTION AGENT
VELERA
09.2023 - Current
- Preventing and identify fraudulent activity to minimize financial losses and protect assets.
- Reduced instances of fraud by proactively identifying patterns and trends in fraudulent activities.
- Reviewed transactions and receipts to identify any suspicious activity.
- Assisted in creating training materials for new team members, resulting in faster onboarding and increased productivity.
Customer Service Representative
RELIANT ENERGY
01.2019 - 09.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Team Lead and New hire Trainer
- Employee of the Month (Dec 2019, Mar 2020)
Education
No Degree - Business Management
Houston Community College
Houston, TX01-2026
Skills
- Trend identification
- Techniques for identifying fraud
- Clear and concise communication
- Transaction review
- Activity monitoring
- Procedure review
- Fraud prevention
- Skilled in Microsoft Office applications
Timeline
FRAUD DETECTION AGENT
VELERA
09.2023 - Current
Customer Service Representative
RELIANT ENERGY
01.2019 - 09.2023
No Degree - Business Management
Houston Community College
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