Domonique Montgomery
Fargo,ND
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Medication Aide
Kindercare Assisted Living
West Fargo, ND
10.2023 - Current
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Monitored vital signs during medication administration to quickly identify complications.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Assessed patient needs in response to medications.
- Administered scheduled drugs under direct supervision of licensed nurse.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Interacted with patients through games and fun activities to boost mood and improve overall memory.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
Overnight Stocker
Walmart
Orlando, FL
01.2023 - 07.2023
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Picked up boxes and related trash from sales floor.
- Checked shelves in department to determine replenishment needs.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Followed instructions to properly arrange merchandise items.
- Assessed floor displays to restock merchandise.
Customer Service Representative
US BANK
Fargo, ND
03.2022 - 09.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Surrey High School
Minot, ND05-2016
Skills
- Administering Medications
- Monitoring for Side Effects
- Emergency Care
- Personal Hygiene Assistance
- Medication Schedule Adherence
- Patient Observation
- Attention to Detail
- Vital signs monitoring
Timeline
Medication Aide
Kindercare Assisted Living
10.2023 - Current
Overnight Stocker
Walmart
01.2023 - 07.2023
Customer Service Representative
US BANK
03.2022 - 09.2022
High School Diploma -
Surrey High School