Domonique Murphy

• Interacted well with customers to build connections and nurture relationships.
• Trained new employees on proper protocols and customer service standards.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Assisted in recruiting, hiring and training of team members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Reduced operational risks while organizing data to forecast performance trends.

• Supervision of patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, and cash posting
• Coordination of the day to day operations of the practice
• Promoting excellent customer service by all levels of the staff
• Develops, implements, and maintains office policies and procedures
• Interviews, hires, and trains a productive medical office team and conducts performance reviews
• Maintains and manages all filing and organizational systems for the practice
• Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences
• Ensures regulatory compliance with HIPAA, OSHA, labor laws, and other federal, state, and local regulations
• Coordinates staff meetings for administrative and clinical staff
• Coordinates logistics for internal and external meetings and conferences
• Ensures staffing is appropriate for day-to-day operations
• Assists in special projects
• Assists in recruiting clinicians
• Assist in EMR Implementation
• Assist in acquisitions of new practice
• Develop and implement policy and procedures for compliance, risk-assessments, workflow efficiency for operations
• System implementation
• Onsite support for EMR and workflow supports
• Created and managed project plans, timelines and budgets.

• Record patients' medical history, vital statistics, or information such as test results in medical records
• Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
• Interview patients to obtain medical information and measure their vital signs, weight, and height
• Authorize drug refills and provide prescription information to pharmacies
• Clean and sterilize instruments and dispose of contaminated supplies
• Prepare and administer medications as directed by a physician
• Show patients to examination rooms and prepare them for the physician
• Explain treatment procedures, medications, diets, or physicians' instructions to patients
• Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures
• Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
• Perform routine laboratory tests and sample analyses
• Contact medical facilities or departments to schedule patients for tests or admission
• Operate x-ray, electrocardiogram (EKG), or other equipment to administer routine diagnostic tests
• Change dressings on wounds
• Set up medical laboratory equipment
• Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms
• Greet and log in patients arriving at office or clinic
• Schedule appointments for patients
• Inventory and order medical, lab, or office supplies or equipment
• Record patients' medical history, vital statistics, or information such as test results in medical records
• Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.

• Record patients' medical history, vital statistics, or information such as test results in medical records
• Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
• Interview patients to obtain medical information and measure their vital signs, weight, and height
• Authorize drug refills and provide prescription information to pharmacies
• Clean and sterilize instruments and dispose of contaminated supplies
• Prepare and administer medications as directed by a physician
• Show patients to examination rooms and prepare them for the physician
• Explain treatment procedures, medications, diets, or physicians' instructions to patients
• Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures
• Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.

• Recorded patients' medical history, vital statistics, or information such as test results in medical records
• Prepared treatment rooms for patient examinations, keeping the rooms neat and clean
• Interviewed patients to obtain medical information and measure their vital signs, weight, and height
• Authorized drug refills and provide prescription information to pharmacies
• Cleaned and sterilized instruments and dispose of contaminated supplies
• Prepared and administered medications as directed by a physician
• Showed patients to examination rooms and prepared them for the physician
• Explained treatment procedures, medications, diets, or physicians' instructions to patient

• Answered telephones and directed calls to appropriate staff
• Scheduled and confirmed patient diagnostic appointments, surgeries, or medical consultations
• Greeted visitors, ascertain purpose of visit, and direct them to appropriate staff
• Greeted visitors, ascertained purpose of visit, and directed them to appropriate staff
• Completed insurance or other claim forms
• Interviewed patients to complete documents, case histories, or forms, such as intake or insurance forms
• Received and routed messages or documents, such as laboratory results, to appropriate staff
• Compiled and recorded medical charts, reports, or correspondence, using typewriter or personal computer.

• Dean's List May 2014

• 3.8 GPA
• Ranked in Top 10% of class

• 4.0 GPA
• Relevant Coursework: Medical Billing & Coding

Suite Workday

• Completed AP course in Physics
• 4.0 GPA