Summary
Overview
Work History
Education
Skills
Timeline
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Domonique Parham

Domonique Parham

Richmond ,VA

Summary

Professional with strong foundation in therapeutic mentorship, delivering impactful support and guidance to clients. Adept in fostering collaborative team environments, ensuring adaptability to evolving needs, and achieving results. Skilled in active listening, conflict resolution, and emotional intelligence, with focus on client empowerment and growth. Reliable and efficient, consistently contributing to team success and positive client outcomes.

Overview

15
15
years of professional experience

Work History

Therapeutic Mentor

In My Corner Mentoring
04.2024 - Current
  • Participated in professional development opportunities to stay current on best practices within the field of therapeutic mentoring.
  • Strengthened client relationships with family members and peers through mediation, active listening, and problem-solving activities.
  • Assisted clients in developing essential life skills such as budgeting, time management, and self-care routines for improved daily functioning.
  • Consistently monitored client progress, adjusting therapeutic interventions as needed to ensure optimal outcomes.
  • Enhanced client communication skills through regular one-on-one mentoring sessions and role-playing exercises.
  • Supported clients in overcoming personal obstacles by implementing effective coping strategies and stress management techniques.
  • Documented client progress and activities in accordance with agency policies and procedures.

Member Service Representative

Towne Bank
04.2014 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Ensured accurate fund management within branch limits, prioritizing member information security and service excellence.
  • Maintained current knowledge of company updates and information, contributing to a thorough understanding of the organization.

Assistant Store Manager / Checkout Coach /Financial Accountant

Martins Grocery Store
06.2010 - 03.2015
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Education

Bachelor of Science - Counseling And Applied Phycological Science

Arizona State University
Tempe, AZ
05-2025

Skills

  • Self-care techniques
  • Emotional regulation
  • Boundaries establishment
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Excellent communication
  • Active listening
  • Effective communication
  • Documentation skills
  • Analytical thinking

Timeline

Therapeutic Mentor

In My Corner Mentoring
04.2024 - Current

Member Service Representative

Towne Bank
04.2014 - Current

Assistant Store Manager / Checkout Coach /Financial Accountant

Martins Grocery Store
06.2010 - 03.2015

Bachelor of Science - Counseling And Applied Phycological Science

Arizona State University

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Domonique Parham