Summary
Overview
Work History
Education
Skills
Timeline
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Domonique Phillips, MBA

San Antonio,TX

Summary

Experienced administrative professional ready to drive operational efficiency and streamline office functions. Known for strong organizational skills, effective communication, and team collaboration. Expertise includes managing schedules, coordinating meetings, and handling correspondence. Adaptable and reliable, with focus on achieving results in fast-paced environment.

Overview

10
10
years of professional experience

Work History

Remote Office Administrator

Brown’s Premium Leather Finishes
01.2016 - Current
  • Coordinate, assist, and manage the paperwork flow for the daily manufacturing/ processing/shipping activities of machine operators, general laborers, freight companies and customer will-calls.
  • Input sales orders and production orders for order processing and inventory purposes as needed.
  • Data entry as directed per management.
  • Managed daily office operations to ensure smooth workflow and efficiency.
  • Coordinated scheduling and logistics for meetings and events, optimizing resource allocation.
  • Developed and maintained filing systems, enhancing document retrieval speed and accuracy.
  • Assisted in inventory management, tracking supplies to prevent shortages and overstocking.
  • Liaised with vendors to negotiate contracts and ensure timely delivery of materials.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.

Temporary Operations Manager

Cornerstone Caregiving
02.2024 - 07.2024
  • Assure quality of service from caregiver to client.
  • Scheduling caregivers and insuring coverage for all clients
  • Maintain patient charts
  • Participated in the hiring process
  • Able to adjust and support other employees to maintain satisfaction
  • Streamlined operational workflows, enhancing service delivery efficiency across caregiving teams.
  • Developed training programs for staff, improving onboarding processes and employee retention rates.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Medical Front Office Receptionist

Legacy ER & Urgent Care
01.2021 - 01.2023
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained current and accurate medical records for patients.
  • Supported office staff and operational requirements with administrative tasks.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles.
  • Completed clerical duties and tasks for clinic administration.
  • Enhanced patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
  • Demonstrated strong attention to detail when updating patient demographics, ensuring accurate information for proper billing and treatment purposes.
  • Ensured smooth daily operations, collaborating with team members to address any issues that arose during office hours.
  • Increased privacy compliance by strictly adhering to HIPAA regulations when handling sensitive patient information both digitally and physically.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Prepared and processed patient referrals and transfer requests.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.

Education

M.B.A in Healthcare Administration -

American InterContinental University
07.2021

Bachelor of Science - Physical Therapy

Texas State University
06.2020

Associate in Science - Kinesiology

Blinn College
06.2016

Skills

  • Accounts Receivable
  • Accounts Payable
  • Administrative Experience
  • Medical Terminology
  • Documentation Review
  • Payroll
  • Google Suite
  • Front Desk
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • EMR Systems
  • Medical Office Experience
  • HIPPA
  • Medical Records
  • Insurance Certification
  • Employee Orientation
  • Communication Skills
  • Data Entry
  • Time Management
  • Organizational Skills
  • Customer Service
  • Time management
  • Office administration
  • Administrative support
  • Database entry
  • Office management
  • File organization
  • Customer engagement
  • Scheduling
  • Report preparation
  • Business administration
  • Expense reporting

Timeline

Temporary Operations Manager

Cornerstone Caregiving
02.2024 - 07.2024

Medical Front Office Receptionist

Legacy ER & Urgent Care
01.2021 - 01.2023

Remote Office Administrator

Brown’s Premium Leather Finishes
01.2016 - Current

Bachelor of Science - Physical Therapy

Texas State University

Associate in Science - Kinesiology

Blinn College

M.B.A in Healthcare Administration -

American InterContinental University

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