Domonique Prince
Vacaville,CA
Summary
Highly qualified professional with over 7 years of executive-level experience in purchasing, administration, and customer service. Skilled in supporting executive staff through excellent analytical, organizational, customer engagement, and management abilities. Thrives in fast-paced executive office environments and excels in delivering exceptional organizational and customer service solutions. Ready to leverage expertise to support and enhance the success of the executive team.
Overview
8
8
years of professional experience
Work History
Business Office Associate (BOA)
CarMax
04.2024 - Current
- Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal process
- These processes include responsibility for cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service by answering questions and handling incoming calls
- Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines
- Provides customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining paperwork process
- Seeks win/win solutions for the customer and partners appropriately
- Processes paperwork associated with retail/wholesale automobile sales may include printing daily reports, maintaining deal jackets, contacting and explaining to finance companies regarding contracts, obtaining required information regarding registration and/or titling, processing reassignments, and auditing completed paperwork
- Processes auction sales, dealer registration, and/or appraisal lane purchases to include the collection of titles (calls and follow up), payoffs, proper paperwork and signatures from customers in order to send the appropriate documentation to the Home Office for the funding of drafts
- Manages multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security and loss prevention
- Processes paperwork affiliated with the state DMV
- This may include submitting paperwork necessary to title or and register a vehicle for a customer after the sale or obtaining a title for a customer after the sale
- Mentor new Business Office Associates, as well as, train other store departments on Business Office process and procedure
- Clerical responsibilities may include, but is not limited to: copying, filing, reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags
- Answers multi-line phone system, responds to callers’ needs and direct calls as appropriate
- Utilizes basic office equipment, such as Microsoft Office suite, typing, and xeroxing
Assistant to the Vice President of Instruction
Peralta Community College District
03.2020 - 09.2023
- Experience working in an Executive level office environment
- Manages Vice President’s calendar
- Supervise up to 6 staff Assistants
- Ensure that the faculty and staff follow proper processes
- Prepare, and present daily budgets and manage operations
- Maintain annual Budgets, including funding, monitoring and tracking budgetary needs, including budget transfers, stipend pay for faculty, process student work pay; and extra services payments
- Hospitality and Event planning for the college, as well as coordinating and managing large complex events in a large institutional setting
- Process timesheets for staff, faculty and students
- Create and process Requisitions, Purchase Orders, and Contracts using CAL eProcure; as well as Contract management
- Process electronic personnel action forms
- Track attendance of faculty and staff members and submit to VP for approval
- Process Travel across the United States for the Executive Staff, travel budgets, and travel forms; Use of CAL Card purchases, expenses and reports
- Utilize-MS Office Suite, ONE Peralta, Prompt system, Google drive, and Google docs, Sharepoint, and PeopleSoft program
- Process grants through our legal department
Bottler/Shipping & Receiving
Safeway/Albertsons
04.2018 - 08.2022
- Monitors and Operates computer-controlled machines used in the coating and preparation of advanced composite materials
- Confirms machine setup, and movement
- Adhered to safety protocols while handling large loads.
- Accurately, receiving incoming shipments, verifying quantities and quality. Storing inventory and preparing outgoing, orders for shipment by packaging and labeling them.
- Maintaining detailed records and coordinating with carriers to ensure timely delivery.
- Utilizes, mathematical skills, reasoning skills, follows remains up-to-date on all rules, regulations, policies, and procedures
- Takes measurements of the finished product
- Maintains records of materials used in manufacturing process
- Maintain a clean working environment and follow ALL safety policies, procedures, rules, and regulations
- Recognizes equipment and product problems, notifies Lead/Supervisor and/or troubleshoots in order to achieve optimum production levels
- Perform other duties as assigned
- Coordinates recruitment, public or alumni relations and marketing activity
Administrative Assistant
3N Realty
01.2017 - 03.2020
- Served as office manager to include responsibility for office supplies, secure maintenance of office equipment, establish and maintain filing system
- Prepare, proof and edit documents, correspondence, spreadsheets and reports as directed, ensuring accuracy and meeting all establish deadlines
- Answers and directs phone calls, messages, and answers all routine and not routine questions
- Prepare, coordinate and organize meetings as required to include room reservations, notifications to members, and distribution of meeting materials and Minutes
- Prepare travel arrangements as required
- Prepare and process monthly reports
- Manager purchase agreements, contracts, multiple accounts and perform basic accounting tasks ensuring accuracy and meaning all establish deadlines
- Provides excellent communication, to clearly and effectively interact with individuals of varying backgrounds
- Prepare, proof and edit documents, correspondence, spreadsheets and reports as directed ensuring accuracy and meeting all establish deadlines
- Providing excellent customer service and Exercising principles and practices of the company
- Utilize various software programs such as Microsoft Word, Excel spreadsheets, and database management systems, for report development
Education
B.A. Degree - Communications degree
Folsom Lake College
Folsom, CASkills
- MS Office Suite
- ONE Peralta
- Prompt personnel system
- Google drive
- Google docs
- Adobe
- Adobe sign
- Sharepoint
- PeopleSoft programs
- Doc-U-Sign
- CARMAX World
- CDL
- Event Planning
- Hospitality
- Purchasing
- Contracts management
Officeskills
- MS Office Suite
- ONE Peralta
- Prompt personnel system
- Google drive
- Google docs
- Adobe
- Adobe sign
- Sharepoint
- PeopleSoft programs
- Doc-U-Sign
- CARMAX World
- CDL
- Event Planning (10+yrs)
- Hospitality (10+yrs)
- Purchasing (10+yrs)
- Contracts management (7yrs)
Timeline
Business Office Associate (BOA)
CarMax
04.2024 - Current
Assistant to the Vice President of Instruction
Peralta Community College District
03.2020 - 09.2023
Bottler/Shipping & Receiving
Safeway/Albertsons
04.2018 - 08.2022
Administrative Assistant
3N Realty
01.2017 - 03.2020
B.A. Degree - Communications degree
Folsom Lake College
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