Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
Domonique Scott

Domonique Scott

Customer Service Representative
New Orleans,LA

Summary

Dynamic and adaptable professional with a proven track record at Allied Universal, adept in maintaining safety and enhancing customer satisfaction. Excelled in security camera monitoring and relationship building, significantly improving workplace safety and team cohesion. Skilled in incident reporting and customer service, demonstrating reliability and leadership in high-stakes environments.

Overview

4
4
years of professional experience

Work History

Security Guard

Allied Universal
06.2022 - 04.2024
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.

Womens Coordinator

Marshalls Department Store
01.2020 - 02.2022
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Boosted sales performance by implementing effective visual merchandising and store layouts.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
  • Assisted store cashiers during peak sales times.
  • Opened and closed store at proper times for reliable services.

Education

Diploma - Phlebotomy

Saint Agatha Career School
New Orleans, LA
08.2021

Skills

  • Verbal and written communication
  • Security camera monitoring
  • Patrolling
  • Workplace Safety
  • Punctuality
  • Incident Reporting
  • Physical Fitness
  • First Aid Certified
  • Complex Problem-Solving
  • Reliability
  • Event security
  • Relationship building and management
  • Customer Service
  • Active Listening
  • Attentive and Observant
  • Adaptable and Flexible
  • Team Leadership

Timeline

Security Guard

Allied Universal
06.2022 - 04.2024

Womens Coordinator

Marshalls Department Store
01.2020 - 02.2022

Diploma - Phlebotomy

Saint Agatha Career School
Domonique ScottCustomer Service Representative