DOMONIQUE SMITH
The Colony,TX
Summary
Highly driven and results-oriented Account Executive promoting an excellent record of revenue growth and team development through exceptional communication, decision-making, and strategizing. Well rounded leader with 10+ years of progressive career advancement; demonstrated experience in financial analysis, loan originating, and customer relationship management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Account Executive
Yelp
10.2024 - Current
- Work with multi location prospective clients to sell diverse solutions for advertising
- Drive full sales cycle from prospecting businesses to closing
- Demonstrate consultative sales approach to reach $20k monthly sales goal
- Identify budgets within clients organization to ensure reaching ROI for advertising solutions
- Exceed daily KPI's of 80 outbound cold calls and 2 hour talk time
Relationship Manager
Capital One
07.2023 - 08.2024
- Overseen 60+ auto dealership accounts providing origination solutions daily
- Reviewed and approve credit applications underwriting structure for auto loan financing loan originating process
- Executed credit risk assessment for 50-80 application submittals daily
- Acted as the first line of contact to mediate dealer account issues regarding funding and or underwriting concerns
- Strategically analyzed territory /accounts to continually exceed production goals
- Worked independently and use autonomy to approve or deny loan exceptions on case by case bases
Regional Sales Manager
American Credit Acceptance
02.2022 - 07.2023
- Provide talent and situational assessment for Central Region Sales Team
- Achieve regional sales objectives by coordinating with sales directors and originations managers to develop successful strategies, originate loans, and strengthen business relationships
- Manage and develop several regional development specialist and area sales managers, to consistently achieve high sales targets
- Increased regions' active portfolio by 100+ accounts equating to 22% market growth in 2022
- Collaborate with senior management to evaluate originations KPI's and develop metrics to expand revenue generation
- Recruit, interview/hire employees and implement mentoring program to promote positive feedback and engagement
Area Sales Manager
American Credit Acceptance
06.2021 - 02.2022
- Assisted Regional Sales Manager with leading and developing 10 Regional Development specialist
- Accompanied market reps in territory field visits to provide coaching, feedback and training from observation
- Hired, mentored, and motivated RDS to foster customer relationships and meet target metrics
- Provided employee performance reviews to determine promotion or leveling opportunity
- Collaborated with funding and underwriting supervisors to enhance customer loan originations experience
- Performed as direct supervisor for day to day sales operations
Regional Development Specialist
American Credit Acceptance
01.2020 - 06.2021
- Managed active dealer portfolio of 120 accounts totaling $3.2 million of company assets
- Established client relationships by acting as liaison between originations department and auto dealerships
- Retained company revenue through building rapport with current partners, educating them through proposals and presentations, and prospecting new potential dealership partners
- Collaborated and assisted with underwriting loan structures and funding processes for emerging credit consumers
- Performed in top 2% of originations sales department nationwide
Lead Mixologist
Promontory Restaurant & Music Venue
10.2017 - 05.2019
- Prepared classic, modern and unique cocktails for each customer
- Input orders into system at point of sale and created guest checks
- Prepared custom drink orders by accurately measuring and mixing house ingredients for 300+ customers
- Assisted with inventorying beverage stock and bar supplies
- Developed creative bar menus and drink recipes by researching emerging industry trends
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
Bar Manager/Consultant
Dee Dee's Sports Bar and Grill
06.2018 - 04.2019
- Recruited, hired, and trained staff on bar practices, customer service standards, and productivity strategies, providing 100% improvement over prior onboarding process
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs
- Consulted with owner to organize special events and promotions
- Closed out cash register and prepared cashier report at close of business
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines
Lead Mixologist
HMS Host & One-Off Hospitality
05.2015 - 04.2017
- Worked with James Beard Award winning Chef to provide new hires with extensive job training and product knowledge
- Assisted with inventorying beverage stock and bar supplies to service 100+ consumers daily
- Helped management plan and serve bar menu exceeding customer expectations
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers
- Maximized customer service by training new staff, overseeing operations, and resolving issues
Education
Bachelor of Science - Business Management
Rasmussen University
Romeoville, IL07.2019
Associate of Applied Science - Business Management
Rasmussen College
Topeka, KS12.2016
Skills
- Recruiting and Hiring
- Territory Management
- Team Leadership
- Goals and Performance
- Business Development
- Underwriting
- Loan Origination
- Account management
- Lead generation
- Cold calling
- Client relationship building
- Account servicing
- Customer relationship management (CRM)
- Sales proficiency
- Pipeline management
Certification
Leadership Certification, American Credit Acceptance - 2022
Timeline
Account Executive
Yelp
10.2024 - Current
Relationship Manager
Capital One
07.2023 - 08.2024
Regional Sales Manager
American Credit Acceptance
02.2022 - 07.2023
Area Sales Manager
American Credit Acceptance
06.2021 - 02.2022
Regional Development Specialist
American Credit Acceptance
01.2020 - 06.2021
Bar Manager/Consultant
Dee Dee's Sports Bar and Grill
06.2018 - 04.2019
Lead Mixologist
Promontory Restaurant & Music Venue
10.2017 - 05.2019
Lead Mixologist
HMS Host & One-Off Hospitality
05.2015 - 04.2017
Leadership Certification, American Credit Acceptance - 2022
Bachelor of Science - Business Management
Rasmussen University
Associate of Applied Science - Business Management
Rasmussen College
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