Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Domonique Stauffer

Dallas,Texas

Summary

Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.

Overview

5
years of professional experience

Work History

Afterglow
Dallas, Texas

Barista
03.2022 - Current

Job overview

  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Upsold specialty items with beverages, increasing store sales.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

MOGO
Dallas, TX

Keyholder
08.2021 - 02.2022

Job overview

  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Prioritized drink requests while managing interruptions.
  • Trained new employees in groups and in one-on-one scenarios.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
  • Helped patrons decide which flavor to choose according to preferences and tastes.
  • Offered samples of new ice cream flavors to customers.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Brewed coffee and tea and changed out drink station syrups.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.

Angelika Film Center And Cafe
Dallas, Texas

Supervisor
09.2017 - 07.2021

Job overview

  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Made and served brand-specific café beverages per day with speed, quality and consistency.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Served drinks and snacks to patrons, maintaining professionalism and supporting individual needs.
  • Handled cash and processed payments, sorting bills and maintaining records of transactions.

Education

North Dallas High School
Dallas, TX

High School Diaploma
06.2015

Skills

  • Coffee and Tea Preparation
  • Equipment and Store Cleaning
  • Product Upselling and Cross-Selling
  • Food Serving and Preparation
  • Cash Register Operations
  • Guest Satisfaction
  • Smoothie Making
  • Credit Card Transactions
  • Leading Employees
  • Upselling

Timeline

Barista

Afterglow
03.2022 - Current

Keyholder

MOGO
08.2021 - 02.2022

Supervisor

Angelika Film Center And Cafe
09.2017 - 07.2021

North Dallas High School

High School Diaploma

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Domonique Stauffer