Summary
Overview
Work History
Education
Skills
Timeline
Generic

Domonique Thomas

Lithonia,GA

Summary

Efficient and detail-oriented administrative professional with over 5 years of experience in administrative support, front desk operations, scheduling, customer service, and internal office coordination. Known for remaining composed under pressure, and delivering top-tier customer service.

Overview

5
5
years of professional experience

Work History

Medical Receptionist

Dr. Abraham
Snellville, GA
08.2024 - Current
  • Scheduled internal lunches and working meetings, ensuring time efficiency, and minimal schedule conflicts.
  • Checked in and greeted over 40 patients daily, ensuring a warm and professional atmosphere.
  • Managed multi-line phone system, scheduled appointments, and maintained provider calendars with precision.
  • Verified insurance coverage, collected copays, and processed billing inquiries using EHR and practice management software.
  • Maintained accurate, confidential patient records in compliance with HIPAA standards.
  • Coordinated with nurses, medical assistants, and labs to optimize patient flow and care delivery.
  • Responded to patient inquiries with empathy and clarity, focusing on solutions.
  • Tracked inventory levels and placed supply orders to support efficient front office operations.

Waitress

Holbrook of Decatur
Decatur, GA
07.2020 - 10.2023
  • Delivered friendly, efficient service to over 100 senior residents and guests daily in a faced-paced environment.
  • Trained and supervised new staff members on service protocols, POS systems, and customer service expectations.
  • Maintained calm, positive communication with residents, families, and medical staff to ensure high satisfaction.
  • Supported the front desk team by taking meal reservations, answering guest questions, and assisting residents with special meal needs.
  • Memorized 30+ rotating menu items and accommodated resident dietary restrictions with care and professionalism

Education

Associate of Science - Healthcare

Alterius Career College
Norcross, GA
01-2019

Skills

  • Electronic Health Records (EHR)
  • HIPAA compliance
  • Data Entry & Records Management
  • Customer Service
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Time Management
  • Conflict resolution and adaptability
  • Multitasking
  • Google Workspace (Docs, Sheets, Gmail, Calendar)
  • Calendar and meeting management
  • Front Desk Operations
  • inventory Management

Timeline

Medical Receptionist

Dr. Abraham
08.2024 - Current

Waitress

Holbrook of Decatur
07.2020 - 10.2023

Associate of Science - Healthcare

Alterius Career College

Similar Profiles

CREATE PROFILE
Domonique Thomas
Want your own profile? Build for free at Resume-Now.com