Summary
Overview
Work History
Education
Skills
Timeline
Generic

Domonique Tumblin

Oak Grove,KY

Summary

Experienced Fast Food Manager with over 2 years of experience at Mc' Donalds . Excellent reputation for resolving problems and improving customer satisfaction. Great organization skills able to prepare and delegate jobs to employees for better time and job management. Being able to take calls from angry customer's and coming up with customer satisfaction solutions to better the experience and build a trust with customers I am dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. My time as a Team Captain I learned strong vocal leader with good communication skills to encourage, support and positively hold new trainees accountable. Influences new agents on at CBE companies, prepping new agents for productions by teaching healthy habits and teaching them basics of what they learned and teaching them how to conduct and manage their selves before leaving training bay.

Overview

4
4
years of professional experience

Work History

Team Captain

CBE Companies Inc.
2021.01 - Current
  • Challenged teammates to get better and work harder by constructively confronting negativity, pessimism and laziness.
  • Invested time to build and strengthen relationships with teammates by inquiring about individual challenges and goals.
  • Acted as positive role model to set tone for program and enhanced leadership credibility with teammates and coaches.
  • Maintained poise, optimism and bounced back quickly after mistakes to show teammates how to respond to negative situations.

Department Manager

McDonald's
2018.07 - 2021.11
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Communicated with managers of other departments to maintain transparency.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Coordinated displays dates
  • Organized inventory for truck deliveries
  • Taking customer's complaints over the phone and organizing follow ups to either refund or replace order

Overnight Manager

McDonald's
2018.07 - 2021.11
  • Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips, and securing deposit in vault.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Rotated merchandise and displays to feature new products and promotions.
  • Established team priorities, maintained schedules and monitored performance.

Education

High School Diploma -

Atlanta High School
Atlanta, TX
05.2012

Skills

  • Calm and Professional Under Pressure
  • Food Production Management
  • Call Documentation
  • Efficient and Detail-Oriented
  • Investigating Complaints
  • Anticipating Problems
  • Handling over 10+ people at once
  • Working fast paced environment
  • Scheduling
  • Time Management
  • Careful Planning

Timeline

Team Captain

CBE Companies Inc.
2021.01 - Current

Department Manager

McDonald's
2018.07 - 2021.11

Overnight Manager

McDonald's
2018.07 - 2021.11

High School Diploma -

Atlanta High School
Domonique Tumblin