Domonique Young
Summary
Solid team player with an upbeat, positive attitude. Passionate about building customer relationships and defusing customer situations. Seeking to obtain a challenging position that will utilize my knowledge, talents, and skills, and provide opportunities for growth and advancement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Everise
10.2023 - 04.2025
- Answering customer calls quickly and efficiently while maintaining quality and solution implementation
- Documented customer interactions clearly in internal systems, contributing to knowledge base articles to support team learning.
- Work with Tier 2 team to communicate and escalate customer technical issues quickly and efficiently
- Self-manage a steady workflow, effectively and efficiently.
- Manage a consistent volume of support requests while maintaining quality standards and professionalism.
- Actively contribute to a team-focused environment by sharing best practices and supporting peers.
- Sharing knowledge with the group lead so that new knowledge is recorded and shared in a knowledge-based (KB) article.
- Assisted customers with installation of new hardware and software applications.
- Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
- Documented all activities related to technical support including processes, updates, changes made.
Customer Service Representative
Amazon
11.2019 - 11.2020
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted customers with product inquiries, returns, and account issues through phone and email support.
- Promoted customer loyalty by providing clear information, and suggesting relevant services.
- Handled basic warehouse tasks, such as organizing inventory and prepping outgoing orders when needed.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Representative
FedEx
04.2017 - 09.2019
- Communicated clearly and empathetically, ensuring customer satisfaction and timely resolutions.
- Assisted customers with issues via phone, email, and mail, with prompt turnaround time.
- Effectively evaluated and identified opportunities to drive process improvements that positively impacted customer experiences.
- Provided consistent and helpful support to customers regarding shipping concerns and service questions.
- Resolved customer complaints promptly and efficiently.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Administrative Assistant
Town of Lula
06.2016 - 03.2017
- Supported office operations by managing calls, responding to emails, and organizing confidential files.
- Built strong working relationships with staff, and communicated important updates clearly and efficiently.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Established and maintained confidential and sensitive information with discretion.
- Efficiently managed a heavy workload, with responsibility for a various range of general administrative duties.
- Organized and prioritized work within assigned areas of responsibility to ensure deadlines were met.
Education
Associate of Arts -
Coahoma Community College
05-2016
High School Diploma -
Coahoma Agricultural High School
05-2014
Skills
- Handles multiple responsibilities simultaneously while providing exceptional customer service
- Highly enthusiastic customer service professional with client interface experience
- Customer service excellence: providing high-quality customer service, and ensuring client satisfaction through timely responses and follow-up
- Time management: meeting timeliness and accuracy standards for handling client inquiries, and completing follow-up tasks
- HIPAA compliance: trained in HIPAA regulations, ensuring the privacy and confidentiality of sensitive customer information
- Problem-solving and troubleshooting: addressing client concerns, resolving issues promptly, and escalating complex cases when necessary
- Calm and Professional Under Pressure
- Critical Thinking
- Patient and Empathetic
- Delivered clear, concise instructions for forms and procedural steps, ensuring customers understood the necessary actions to take
- Technical troubleshooting
- Problem identification
- Call center operations
- Antivirus software
- Hardware troubleshooting
- Norton antivirus software
Certification
- HIPPA Trained
- Certification In Culinary Arts
Timeline
Technical Support Representative
Everise
10.2023 - 04.2025
Customer Service Representative
Amazon
11.2019 - 11.2020
Customer Service Representative
FedEx
04.2017 - 09.2019
Administrative Assistant
Town of Lula
06.2016 - 03.2017
Associate of Arts -
Coahoma Community College
High School Diploma -
Coahoma Agricultural High School
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