Personal growth
Domenic Redd
Denver,CO
Skills
- Negotiation Tactics
- Coaching and Mentoring
- Ethical upselling strategies
- Analytical and Critical Thinking
- Adaptable
- Active Listening and Learning
- Proficient in 10-key
- Supervision and leadership
- Negotiation and Conflict Resolution
- Idea Development and Brainstorming
Summary
Hardworking individual enthusiastic to learn about the finance field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Currently a full time student working towards a Bachelor's of Business Administration with a major in Finance.
Overview
13
13
years of professional experience
Work History
Sales Advisor
Self-employed
01.2022 - 06.2023
- Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients
- Answered requests and concerns with friendly and knowledgeable service
- Stayed up-to-date on latest trends in sales promotions, product updates and service changes
- Analyzed territory and market potential regularly to identify and capitalize on growth opportunities
- Leveraged CRM system to manage sales activities and track sales performance
- Answered product questions with up-to-date knowledge of sales and promotions
- Identified customers needs to deliver relevant product solutions and promotions and meet target budgets
- Drove substantial sales through suggestive selling and by promoting add-on purchases
- Demonstrated product features to align with customer needs
- Fostered relationships with customers to expand customer base and retain business
- Monitored customer order process and addressed customer issues
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
- Followed-up with clients after installations to assess quality service and customer satisfaction
- Used CRM database to track referral and appointment data.
- Analyzed market trends and customer feedback to identify areas for potential growth or improvement.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Collaborated with cross-functional teams to identify and address customer needs.
- Generated customized sales quotes and demonstrated products to at least 15 different clients per week
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Trained and mentored new sales representatives.
- Negotiated favorable contracts with suppliers, securing cost-effective deals that positively impacted company profits.
Executive Protection Specialist
Self-employed
06.2019 - 12.2021
- Demonstrated strong attention to detail and accuracy when providing information to Security Management
- Diffuse tense situations by leveraging training in defensive tactics and non-lethal response techniques
- Maintained watchful eye on perimeter areas
- Analyzed system risk to identify and implement appropriate security countermeasures
- Made recommendations to improve security procedures and systems to team members
- Analyzed security procedure violations and developed plans to prevent recurrence
- Designed, implemented and maintained security systems and controls
- Addressed problems quickly and reported clear information while working under minimal supervision
- Completed incident reports to record security incidents
- Documented security-related situations and submitted in-depth reports to superiors
- Observed patrons and customers to quickly address security situations
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors
- Warned persons of rule infractions or violations and evicted violators from premises
- Maintained high levels of alertness throughout 12 hour shifts
- Provided friendly and professional assistance to employees, visitors and customers
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents
- Identified suspicious activity to determine appropriate response
- Monitored security cameras to identify and respond to suspicious activity
- Reviewed guest identification and employee credentials to authorize entry on premises
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services
- Patrolled crowds during events to preserve order and promote security.
- Improved client safety by conducting thorough risk assessments and implementing tailored security measures.
- Collaborated effectively with other security professionals to provide comprehensive protection for clients during large-scale events.
- Worked with local, state and government agencies regarding company security matters.
- Handled sensitive information with discretion, ensuring client confidentiality and maintaining trust at all times.
- Evaluated potential vulnerabilities in client residences and workplaces by performing thorough security audits and making recommendations for improvements.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proven ability to learn quickly and adapt to new situations.
Telecommunications Technician
CableCom
01.2017 - 06.2017
- Identified site hazards and utilized safety and protective equipment to comply with safety rules
- Shortened or lengthened wires by removing or adding wire and used different types of splices, connectors and clamps
- Tested connections to verify power supplies and communication link functionality
- Assembled and installed communication equipment
- Climbed poles and ladders to install, maintain or inspect equipment
- Ran wires between components and to outside cable systems
- Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services
- Prioritized and organized tasks to efficiently accomplish service goals
- Performed timely and reliable service outdoors in variable weather conditions
- Maintained inventory of supplies, materials and tools to complete work on job sites
- Mounted and connected mechanical and electrical equipment according to specifications
- Strung cables between newly installed or existing poles and restrung cables due to damage or sagging
- Completed line work at heights using bucket trucks and underground using access points
- Worked with truck-mounted reels to complete large installation projects.
Tactical Switching Operator
United States Marine Corps
07.2012 - 07.2016
- Coordinated with other trades to organize schedules and meet project timelines
- Troubleshoot problems with newly installed and repaired systems to trace faults and achieve desired functionality
- Worked well under pressure and in different physical positions and environmental conditions to complete work on-schedule and on-budget
- Operated successfully under wide range of lighting, weather and stress conditions to complete missions
- Accounted for multi-million dollar inventories of equipment and supplies with no losses
- Inspected and repaired systems to maximize performance
- Successfully worked with colleagues in stressful and harsh environments while under pressure
- Participated in CCNA training
- Obtained Fiber Optic Installer Certification
- Awarded Certificate of Commendation for consistently performing duties in exemplary and highly professional manner
- Placed first of 24 students while maintaining total GPA of 95.86%
- Improvised new layout and plan effectively providing satisfaction to over 200 customers and kept accountability of over 400 pieces of serialized gear
- Conducted hands on training for more than 20 colleagues on various pieces of gear both new and used ensuring all colleagues met training standards
- Supervised installation and networks of voice and video teleconference
- Cross trained in data switchboard configuration decreasing troubleshooting time by more than 75%
- Professionally assisted in customer service help desk during company functions allowing customers to successfully complete business objectives
- Awarded Certificate of Commendation for being directly responsible for 113 VOIP phones providing secure and unsecured voice services
- Created Microsoft Excel spreadsheet to track all IP phones allowing quick execution of all moves, additions, or changes in network plans
- Provided professional and reliable customer support assisting in dialing sequences while assisting data section as member of help desk
- Implemented new records management system utilizing Microsoft Excel and Microsoft Word document providing more organized and efficient system increasing organizations equipment accountability
- Spliced Copper and Fiber cable using 710 Block and Fusion Splicer
- Ensured work areas were safe and hazardous materials were stored according to OSHA, EPA, and DOD regulations, resulting in zero workplace accidents
- Analyzed soil and terrain for proper pole installations
- Communicated daily status reports of ongoing projects and problem resolution through verbal and written presentations to leadership
- Troubleshoot electrical equipment which required speedy diagnosis through visual assessment and verbal reports
- Recognized by supervisors and co-workers for excellent performance and was awarded Certificate of Commendation for completing approximately 132 cable trouble tickets, 95 cable work orders, and managed OSP cable section's equipment records which improved accountability of high value repair equipment
- Took temporary responsibilities as manager/coordinator for week long period and directed employees achieving job completion with no service interruptions
- Maintained physical security and ensured zero security breaches over period of nine months while attached to unit armory detail
- Kept 100% accountability for over $5,000,000 worth of equipment
- Proficiently updated Microsoft Excel database for serialized inventory, keeping accountability of all distributed and in-stock equipment
- Trained colleagues on department policies and responsibilities including safety and awareness.
Program Leader
Kids Adventures
05.2010 - 05.2012
- Supported students in making positive behavior choices and used gentle disciplinary measures when needed
- Took roll and reviewed student sign-in/sign-out sheets to monitor safety and absences
- Implemented play and exploration activities in support of curriculum
- Worked with parents and staff to improve student behavioral and learning issues with proactive approaches
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services
- Took responsibility for safety and well-being of over 80 children from preschool to 8th grade
- Maintained 100% accountability of all students at all times
- Conducted myself as mature and responsible adult at young age setting good example for students
- Inspired many students to participate in outdoor activities while maintaining good education
- Assisted in maintaining clean, organized, and safe environment for children
- Communicated with parents about upcoming activities, events, and children behavior.
Education
BBA - Finance
University of Colorado Denver
Denver, CO2025
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Cars
Financial wealth
People
Additional Information
Adobe Photoshop and Lightroom, Creating websites, Microsoft Office (Word, Excel, Powerpoint), CRM
Timeline
Sales Advisor
Self-employed
01.2022 - 06.2023
Executive Protection Specialist
Self-employed
06.2019 - 12.2021
Telecommunications Technician
CableCom
01.2017 - 06.2017
Tactical Switching Operator
United States Marine Corps
07.2012 - 07.2016
Program Leader
Kids Adventures
05.2010 - 05.2012
BBA - Finance
University of Colorado Denver