Domustalease Scott

Floor Supervisor/dual Game Dealer

El Cortez Hotel Casino

10.2021 - 06.2025

Assisted in maintaining cleanliness and organization of floor areas.
Supported team in executing daily operations efficiently.
Learned safety protocols to ensure compliance with company standards.
Collaborated with staff to streamline workflow processes.
Engaged with customers to enhance service experience and satisfaction.
Monitored inventory levels and reported discrepancies promptly.
Adapted quickly to new tasks and responsibilities as needed.
Contributed to team meetings by sharing ideas for improvement initiatives.
Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
Boosted sales through effective merchandising strategies and attention to product placement on the floor.
Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.
Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Increased repeat business through exceptional customer service skills that cultivated long-term buyer relationships.
Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
Reduced staff turnover rates by fostering a positive work environment and promoting open communication.
Evaluated work of Number floor employees to improve performance.