Summary
Overview
Work History
Skills
Timeline
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Domynika Raya

Guadalupe,CA

Summary

Dedicated and enthusiastic professional with strong customer service skills and a passion for technology. Eager to launch a career in the IT industry, leveraging excellent communication and problem-solving abilities to provide exceptional support and enhance user experiences. Ready to contribute to a dynamic team and grow in a fast-paced environment. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

12
12
years of professional experience

Work History

Caregiver

Casa Del Mar
Grover Beach
08.2021 - 09.2024
  • Helped clients get in and out of beds and wheelchairs.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Built strong and trusting rapport with clients and loved ones.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Monitored health and well-being of clients and reported significant health changes.
  • Recorded client status progress and challenges in logbooks and reports.
  • Maintained detailed records of services performed on clients.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
  • Contributed to case reviews of client status and progress.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Assisted clients with maintaining good personal hygiene.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Followed care plan and directions to administer medications.
  • Assisted with meal planning to meet nutritional plans.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Supported bathing, dressing and personal care needs.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Ensured compliance with all applicable laws, regulations and standards governing home health care services.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Monitored vital signs including blood pressure, temperature and pulse rate.
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.

Elderly Caregiver

Family Home Care
Grover Beach
02.2020 - 03.2024
  • Provided companionship and emotional support to elderly clients.
  • Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
  • Monitored vital signs and reported changes to medical team.
  • Ensured safety of clients in their home environment by using appropriate equipment and techniques.
  • Transported clients to doctor appointments or other necessary outings.
  • Communicated effectively with family members on progress of client's health condition.
  • Administered medications according to physician instructions.
  • Responded quickly in emergency situations in a calm manner.
  • Provided emotional support during end-of-life transitions.
  • Supported clients in making decisions that were consistent with their values and wishes.
  • Developed strong relationships with clients based on trust and respect.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Laundered clothing and bedding to prevent infection.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Improved patient outlook and daily living through compassionate care.
  • Engaged clients by conversing and participating in activities and hobbies.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Followed care plan and directions to administer medications.

Executive Assistant

PhonePros
Bakersfield
01.2015 - 01.2019
  • Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
  • Attended training sessions related to product updates or changes in industry standards whenever applicable.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Cleaned and tested parts before assembling them into complete units.
  • Followed safety protocols when handling hazardous materials such as chemicals used for cleaning purposes.
  • Repaired damaged housings or replaced them with new ones as necessary.
  • Conducted quality assurance tests on repaired devices prior to returning them to customers.
  • Replaced defective components such as batteries, screens, cameras, speakers.
  • Provided technical advice to customers regarding device maintenance and usage.
  • Maintained accurate records of all repair work completed.
  • Diagnosed and repaired hardware issues on various types of mobile phones, tablets, and other electronic devices.
  • Assessed customer needs in order to provide appropriate solutions for phone repairs.
  • Resolved customer service inquiries quickly and efficiently.
  • Greeted clients and provided exceptional customer service.
  • Provided excellent customer service to members and visitors.
  • Resolved customer service issues to ensure customer satisfaction.

IPhone Tech Repair

Apple Store
Bakersfield
01.2013 - 01.2014
  • Performed diagnostics on cell phones to determine the source of technical problems.
  • Inspected and tested components of cell phones for proper functioning.
  • Replaced defective parts, such as batteries and display screens.
  • Installed software updates and applications onto customer's devices.
  • Assisted customers with troubleshooting their cellular devices.
  • Provided solutions to technical issues related to cell phone use.
  • Conducted quality control checks on repaired cell phones to ensure functionality.
  • Created detailed reports on all repair jobs performed.
  • Troubleshot various mobile operating systems, such as Android and iOS.
  • Maintained a log of all repairs completed and kept track of inventory levels in stockroom.
  • Resolved customer complaints regarding malfunctioning or damaged cell phones.
  • Reconfigured settings on customers' devices according to their needs.
  • Cleaned and disinfected returned cell phones before returning them to clients.
  • Tested connections to verify power supplies and communication link functionality.

Skills

  • Scheduling
  • Appointment Setting
  • Executive Support
  • Professional and mature
  • Phone Etiquette
  • Documentation
  • Flexible Schedule
  • Complex Problem-Solving
  • Relationship Building
  • Dependable and Responsible
  • Problem-Solving
  • Strong Ethics
  • Respectful and Compassionate
  • Multitasking and Organization
  • Time Management
  • Customer Service

Timeline

Caregiver

Casa Del Mar
08.2021 - 09.2024

Elderly Caregiver

Family Home Care
02.2020 - 03.2024

Executive Assistant

PhonePros
01.2015 - 01.2019

IPhone Tech Repair

Apple Store
01.2013 - 01.2014

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Domynika Raya