Summary
Overview
Work History
Education
Skills
Timeline
Generic

Don Ackerman

Las vegas

Summary

Versatile leader with a proven track record at NRSI, excelling in operations management and staff development. Spearheaded initiatives that significantly improved customer satisfaction and streamlined business processes. Known for fostering strong client relationships and adept at inventory control, consistently enhancing organizational efficiency and performance.


Bringing warm, friendly demeanor and excellent communication skills. Possesses knowledge of mixology and customer service, with hands-on experience in crafting beverages and managing bar inventory. Committed to creating welcoming atmosphere and ensuring memorable experience for guests.

Overview

30
30
years of professional experience

Work History

Assistant General Manager

NRSI
02.2012 - 01.2025
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.

Bartender

Macayo's Restaurant
06.2009 - 02.2012
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Owner

Ackerman Advertising
01.1995 - 08.2007
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.

Education

Associate of Arts - Television Production

Spokane Falls Community College
Spokane, WA
06-1988

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Staff development

Timeline

Assistant General Manager

NRSI
02.2012 - 01.2025

Bartender

Macayo's Restaurant
06.2009 - 02.2012

Owner

Ackerman Advertising
01.1995 - 08.2007

Associate of Arts - Television Production

Spokane Falls Community College

Similar Profiles

CREATE PROFILE
Don Ackerman