Don Baker II
Houston,TX
Summary
Highly experienced, skilled, and detail oriented customer support and operations specialist with over 10 years of collective experience in Customer service, Data Entry, and Team leadership.
Overview
5
5
years of professional experience
Work History
Customer Service Supervisor
USPS
10.2018 - 03.2024
- Resolving customer accounts and answer any customer questions across 40+ daily calls, consistent productivity and quality targets.
- Evaluates customer issues and caller trends to determine areas in need of improvement to implement proactive corrections.
- Leveraged data and analytics to measure quality and performance of operational areas.
Warehouse Coordinator
GOJO Industries Inc.
- Managed and maintained daily operations by maintaining logistics and inventory daily
- Ensured all objectives were strategically planned and accomplish most effectively.
- Analyzed team requirements and outcomes and implemented process improvement.
Lowe's
Customer service associate
- Answering customer calls and helping customer in person giving them a detailed explanation about the product they are looking to buy.
- Coached new hires on company processes to achieve production.
- Maintained calm, friendly demeanor with upset customers to de- escalate stressful situations
Education
Education
Muskingum University
Communications
Youngstown University
Skills
- Research
- Consulting
- Data Entry
- Scheduling
- Data Analysis
- Professionalism
- Clerical Support
- Team Leadership
- Benefits Support
- Customer Service
- Process improvement
- Customer satisfaction
- Calender Management
- Inventory Management
Technical skills:
- Microsoft office suite(Word,excel,outlook, powerpoint)
Timeline
Customer Service Supervisor
USPS
10.2018 - 03.2024
Warehouse Coordinator
GOJO Industries Inc.
Lowe's
Customer service associate
Education
Muskingum University
Communications
Youngstown University