Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Don Beltran-ruiz

San Antonio,TX

Summary

Dedicated individual with a passion for applying skill set to advance at Eastern Air Express. Experienced in providing top-tier in-flight service and maintaining safety standards. Utilize effective communication and problem-solving skills to handle diverse passenger needs and situations. Proven track record of ensuring smooth operations and delivering a positive flight experience.

Overview

23
23
years of professional experience

Work History

Flight Attendant

Eastern Air Express
04.2024 - Current
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.

Flight Attendant

iAero Airways / Swift Air
01.2022 - 03.2024
  • Participate in flight briefings and perform preflight safety searches and checks
  • Ensure we have all necessary supplies on board for the flight
  • Make announcements throughout the before, during, and after the flights to ensure compliance
  • Perform safety demo prior to every take-off
  • Walk the aisle to perform compliance checks and ensure customer comfort and safety
  • Perform inflight service by serving food, snacks, and beverages
  • Complete and submit all required forms such as Security Search form, General Declaration form, and other Customs forms
  • Able to work long flights (14 hours or more) with no implication
  • Great at multitasking and working under pressure
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.

REALTOR

eXp Realty
01.2021 - 01.2023
  • Engage with clients to assist them with purchasing a new home or selling their home
  • Maintain paperwork physically and digitally
  • Work with loan officers to help clients getting approved for mortgage loans
  • Maintain listings in the Multiple Listing System (MLS)
  • Work with clients on apartment locating services
  • Utilize Zoom to meet with clients and / or other REALTORS

Residential Inside Sales Agent

Charter Communications
01.2019 - 01.2020
  • Engaged with 25-30 new and existing customers daily to sell and up-sell on new products & services.
  • Successfully build a positive rapport with customers to help in the sales call flow process.
  • Quickly multi-task between different systems to aid in streamlining the customer experience.
  • Discover customer needs & wants regarding cable tv, internet, voice and mobile services. Pitch service recommendations in a way to maximize sales results.
  • Maintain a vast knowledge of current and up-coming products and services and maintain confidentiality.

Network Inventory Coordinator

Verizon Wireless
01.2015 - 01.2019
  • Utilize my technical skills to work close with field employees to ensure their physical inventory matches the inventory system and correct any discrepancies in a timely manner. Process audits twice a year.
  • Responsible for all shipping and receiving at the Mobile Telephone Switching Office. Ensure all receivables were processed within 48 hours of physical receipt.
  • Responsible for receiving and distributing multi-million dollar equipment to ensure network reliability.
  • Process RMA transactions for replacing defective equipment.
  • Retired equipment at end of life and arranged for proper disposal or resell.
  • Generate reporting for customers such as price plan analysis while providing administrative and sales support and coordinating onsite customer training within the South Texas Region.
  • Provide pre-sale and post-sale support. Assist with seminars, trade shows, customer on-sites and attended when requested.
  • Process orders for new and existing customers. Ensure equipment delivery and activation.
  • Work onsite with customers activating their new cell phones, setup email, phone book transfers, push to talk, location based applications and / or other custom applications.
  • Ensure new customers have a smooth transition from the previous service provider to their new Verizon Wireless service by ensuring all devices activate, ports complete, and data is active.
  • When needed, help analyze the customer’s current data solutions and recommend a Verizon Wireless solution that may help them be more productive and / or save money and gain a bigger ROI.
  • Work closely with Verizon Wireless business sales team and large national accounts as well as government accounts; some of which required background security clearance.
  • Implement new accounts while setting up Push to Talk services, Field Force Manager, Microsoft Exchange email, Blackberry Enterprise Service activations, transfer phone books from phone to phone and troubleshoot any defective devices while on location.
  • Maintain company provided vehicle, cell phone, air card and laptop.
  • Work in Verizon Wireless retail stores assisting customers with their malfunctioning devices. Troubleshoot devices and replace with Field Replacement Units or repair the devices as needed.

Coordinator – Business Sales

Verizon Wireless
01.2011 - 01.2015
  • Utilize my technical skills to work close with field employees to ensure their physical inventory matches the inventory system and correct any discrepancies in a timely manner. Process audits twice a year.
  • Responsible for all shipping and receiving at the Mobile Telephone Switching Office. Ensure all receivables were processed within 48 hours of physical receipt.
  • Responsible for receiving and distributing multi-million dollar equipment to ensure network reliability.
  • Process RMA transactions for replacing defective equipment.
  • Retired equipment at end of life and arranged for proper disposal or resell.
  • Generate reporting for customers such as price plan analysis while providing administrative and sales support and coordinating onsite customer training within the South Texas Region.
  • Provide pre-sale and post-sale support. Assist with seminars, trade shows, customer on-sites and attended when requested.
  • Process orders for new and existing customers. Ensure equipment delivery and activation.
  • Work onsite with customers activating their new cell phones, setup email, phone book transfers, push to talk, location based applications and / or other custom applications.
  • Ensure new customers have a smooth transition from the previous service provider to their new Verizon Wireless service by ensuring all devices activate, ports complete, and data is active.
  • When needed, help analyze the customer’s current data solutions and recommend a Verizon Wireless solution that may help them be more productive and / or save money and gain a bigger ROI.
  • Work closely with Verizon Wireless business sales team and large national accounts as well as government accounts; some of which required background security clearance.
  • Implement new accounts while setting up Push to Talk services, Field Force Manager, Microsoft Exchange email, Blackberry Enterprise Service activations, transfer phone books from phone to phone and troubleshoot any defective devices while on location.
  • Maintain company provided vehicle, cell phone, air card and laptop.
  • Work in Verizon Wireless retail stores assisting customers with their malfunctioning devices. Troubleshoot devices and replace with Field Replacement Units or repair the devices as needed.

CST III On-site Service Technician

Flextronics (Contracted by Verizon Wireless)
01.2003 - 01.2011
  • Utilize my technical skills to work close with field employees to ensure their physical inventory matches the inventory system and correct any discrepancies in a timely manner. Process audits twice a year.
  • Responsible for all shipping and receiving at the Mobile Telephone Switching Office. Ensure all receivables were processed within 48 hours of physical receipt.
  • Responsible for receiving and distributing multi-million dollar equipment to ensure network reliability.
  • Process RMA transactions for replacing defective equipment.
  • Retired equipment at end of life and arranged for proper disposal or resell.
  • Generate reporting for customers such as price plan analysis while providing administrative and sales support and coordinating onsite customer training within the South Texas Region.
  • Provide pre-sale and post-sale support. Assist with seminars, trade shows, customer on-sites and attended when requested.
  • Process orders for new and existing customers. Ensure equipment delivery and activation.
  • Work onsite with customers activating their new cell phones, setup email, phone book transfers, push to talk, location based applications and / or other custom applications.
  • Ensure new customers have a smooth transition from the previous service provider to their new Verizon Wireless service by ensuring all devices activate, ports complete, and data is active.
  • When needed, help analyze the customer’s current data solutions and recommend a Verizon Wireless solution that may help them be more productive and / or save money and gain a bigger ROI.
  • Work closely with Verizon Wireless business sales team and large national accounts as well as government accounts; some of which required background security clearance.
  • Implement new accounts while setting up Push to Talk services, Field Force Manager, Microsoft Exchange email, Blackberry Enterprise Service activations, transfer phone books from phone to phone and troubleshoot any defective devices while on location.
  • Maintain company provided vehicle, cell phone, air card and laptop.
  • Work in Verizon Wireless retail stores assisting customers with their malfunctioning devices. Troubleshoot devices and replace with Field Replacement Units or repair the devices as needed.

Education

Texas A&M University
Kingsville, TX
01.1999

Skills

  • Problem Solving
  • Master new skills quickly
  • Excellent verbal and written communication skills
  • Maintain an assertive yet tactical approach when necessary
  • Advanced computer skills including building custom computers
  • Advanced knowledge in Microsoft Word, Excel, PowerPoint & Outlook
  • Read / Write / Speak English and some Spanish
  • Does well with taking direction from others
  • Attentive to detail
  • Customer service
  • Strong work ethic
  • Attention to detail
  • First aid
  • Team collaboration
  • Reliability and punctuality

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Flight Attendant

Eastern Air Express
04.2024 - Current

Flight Attendant

iAero Airways / Swift Air
01.2022 - 03.2024

REALTOR

eXp Realty
01.2021 - 01.2023

Residential Inside Sales Agent

Charter Communications
01.2019 - 01.2020

Network Inventory Coordinator

Verizon Wireless
01.2015 - 01.2019

Coordinator – Business Sales

Verizon Wireless
01.2011 - 01.2015

CST III On-site Service Technician

Flextronics (Contracted by Verizon Wireless)
01.2003 - 01.2011

Texas A&M University

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