Don Brookens
Bellevue,WA
Summary
Dynamic healthcare professional with a proven track record at Seattle Children's Hospital, excelling in training and mentoring staff to enhance patient care. Skilled in conflict resolution and process improvement, I successfully implemented strategies that reduced patient wait times, fostering a collaborative environment and driving operational efficiency.
Overview
30
30
years of professional experience
Work History
Supervisor
Seattle Children's Hospital
Seattle, WA
07.2018 - 12.2025
- Supervised daily operations to ensure compliance with hospital policies and procedures.
- Mentored staff in patient care best practices, enhancing team performance and service quality.
- Implemented process improvements that increased operational efficiency and reduced wait times for patients.
- Coordinated interdepartmental communications to streamline workflow and resolve issues effectively.
- Trained staff members to perform inventory management, customer service and maintenance.
- Coordinated team schedules, optimizing workforce efficiency and coverage during peak hours.
- Supervised night shift operations, ensuring adherence to safety protocols and operational standards.
- Trained new staff on equipment usage and safety procedures, enhancing team competency and performance.
- Conducted regular inspections of equipment and workspaces to maintain compliance with health regulations.
- Resolved employee conflicts promptly, fostering a collaborative work environment among team members.
- Developed training materials for ongoing staff development, contributing to higher operational effectiveness.
- Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
Manager
Virginia Mason
Seattle, WA
08.2013 - 06.2018
- Led cross-functional teams to enhance patient care and operational efficiency.
- Developed and implemented process improvements to streamline healthcare delivery.
- Managed project timelines and resources, ensuring alignment with organizational goals.
- Mentored staff in best practices for clinical operations and customer service excellence.
Department Manager
Home Depot
Bellevue, WA
05.2006 - 05.2013
- Led cross-functional teams to optimize departmental workflows and enhance operational efficiency.
- Developed training programs for staff, improving onboarding processes and increasing team performance.
- Implemented strategic initiatives that aligned with company goals, driving growth and profitability.
Housekeeping Manager
Silver Cloud Inn
Redmond, WA
02.2000 - 03.2006
- Supervised daily housekeeping operations, ensuring cleanliness and sanitation standards were met consistently.
- Trained and mentored staff on efficient cleaning techniques and safety protocols.
- Developed and implemented improved scheduling systems to optimize team productivity.
- Conducted regular inspections to maintain high-quality service standards across facilities.
Assistant Manager
Alexis Hotel
Seattle, WA
03.1996 - 02.2000
- Led team to enhance operational efficiency and improve service delivery.
- Developed training programs for staff, fostering skill development and performance improvement.
- Implemented process improvements that streamlined workflows and reduced turnaround times.
- Analyzed customer feedback to inform strategic decisions and enhance overall satisfaction.
Education
GED -
YMCA
Seattle, WASkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Conflict resolution
- Public speaking
- Employee development
- MS office
Timeline
Supervisor
Seattle Children's Hospital
07.2018 - 12.2025
Manager
Virginia Mason
08.2013 - 06.2018
Department Manager
Home Depot
05.2006 - 05.2013
Housekeeping Manager
Silver Cloud Inn
02.2000 - 03.2006
Assistant Manager
Alexis Hotel
03.1996 - 02.2000
GED -
YMCA