Don Brookens
Bellevue,WA
Summary
Dynamic healthcare professional with a proven track record at Seattle Children's Hospital, excelling in training and mentoring staff to enhance patient care. Skilled in conflict resolution and process improvement, I successfully implemented strategies that reduced patient wait times, fostering a collaborative environment and driving operational efficiency.
Overview
12
12
years of professional experience
Work History
Supervisor
Seattle Children's Hospital
07.2018 - 12.2025
- Supervised daily operations to ensure compliance with hospital policies and procedures.
- Mentored staff in patient care best practices, enhancing team performance and service quality.
- Implemented process improvements that increased operational efficiency and reduced wait times for patients.
- Coordinated interdepartmental communications to streamline workflow and resolve issues effectively.
- Trained staff members to perform inventory management, customer service and maintenance.
- Coordinated team schedules, optimizing workforce efficiency and coverage during peak hours.
- Supervised night shift operations, ensuring adherence to safety protocols and operational standards.
- Trained new staff on equipment usage and safety procedures, enhancing team competency and performance.
- Conducted regular inspections of equipment and workspaces to maintain compliance with health regulations.
- Resolved employee conflicts promptly, fostering a collaborative work environment among team members.
- Developed training materials for ongoing staff development, contributing to higher operational effectiveness.
- Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
Manager
Virginia Mason
08.2013 - 06.2018
- Led cross-functional teams to enhance patient care and operational efficiency.
- Developed and implemented process improvements to streamline healthcare delivery.
- Managed project timelines and resources, ensuring alignment with organizational goals.
- Mentored staff in best practices for clinical operations and customer service excellence.
Education
GED -
YMCA
Seattle, WASkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Conflict resolution
- Public speaking
- Employee development
- MS office
Timeline
Supervisor
Seattle Children's Hospital
07.2018 - 12.2025
Manager
Virginia Mason
08.2013 - 06.2018
GED -
YMCA