Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
Receptionist
Don Burkhalter

Don Burkhalter

Rome,GA

Summary

Highly self motivated and dependable sales management professional eager to bring over a decade of leadership experience. Well versed in developing individuals and driving high performance.

Overview

13
13
years of professional experience

Work History

Sales Coach Leader

AT&T
Cedartown, GA
08.2018 - Current
  • Recruited, trained and mentored sales team members, offering continuous support for professional development.
  • Liaised with Human Resources to assist in filling open sales positions and promote seamless onboarding of new hires.
  • Developed and coordinated group training classes in alignment with company sales objectives.
  • Explained goals and expectations required of employees.
  • Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Analyzed business and sales targets using critical problem-solving skills.
  • Tracked and analyzed key quantitative metrics and business trends relating to clients and partners.
  • Kept a pulse on team morale and continuously created ways to boost productivity.

Team Lead

AT&T
Rome, GA
10.2011 - 08.2018
  • Collaborated with management team to implement new work procedures or policies.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
  • Documented production levels and materials used to keep management informed.
  • Implemented performance, quality and efficiency measures to achieve aggressive production goals.
  • Conducted thorough quality checks to verify conformance to regulations and company policies.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Reviewed completed work to verify consistency, quality and conformance.

Sales Consultant

AT&T
Rome, GA
04.2010 - 10.2011
  • Listened to customers to understand needs and refer to optimal services.
  • Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
  • Worked with fellow sales team members to achieve group targets.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Cultivated productive relationships with existing customers through exceptional follow-up after sales.
  • Priced out products for customers and drew up sales paperwork.
  • Developed key customer relationships to increase sales.
  • Presented products and services to prospective and existing customers to meet client needs.

Education

High School Diploma -

Pepperell High School
Lindale, GA
05.2008

Some College (No Degree) - Business Administration

Shorter University
Rome, GA

Skills

  • Creative Solution Development
  • Management Consultation
  • Focus Group Coordination
  • Attention to Detail
  • Leadership Development
  • Contract Negotiation
  • Employee Interviewing
  • Sales Data Analysis
  • Sales Team Training
  • Labor Relations
  • Microsoft Office
  • Coaching and Development
  • Verbal and Written Communication
  • Employee Performance Reviews
  • Sales leadership
  • Sales coaching
  • Sales team leadership

Accomplishments

  • Earned the Achiever's Award 10+ years running
  • Top Dog award
  • Top new sales revenue award
  • Top strategic products award
  • Developed sales consultants to promotions and Diamond Club winners(top 2% of the company nationwide)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin

Timeline

Sales Coach Leader

AT&T
08.2018 - Current

Team Lead

AT&T
10.2011 - 08.2018

Sales Consultant

AT&T
04.2010 - 10.2011

High School Diploma -

Pepperell High School

Some College (No Degree) - Business Administration

Shorter University

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Don Burkhalter