DON BURNETTE
Huntsville
Summary
Experienced in software testing and technical support with a strong background in validation and defect tracking. Skilled in developing and executing test plans and procedures, ensuring system compliance, and delivering customer support. Ready to contribute as a Software Quality Assurance professional to optimize testing processes and enhance software reliability.
Overview
39
39
years of professional experience
Work History
Software Tester
Saic
Huntsville, AL
01.2018 - 01.2021
- Tested and evaluated integrated software systems to ensure compliance with documented requirements
- Reviewed system documentation to develop and execute formal test procedures
- Executed functional, integration, and regression test cases
- Documented and reported software defects
- Supported monthly Microsoft patch testing and system validation activities
- Designed and executed test cases for software applications to ensure functionality and performance.
- Collaborated with development teams to identify and resolve defects throughout the software lifecycle.
Senior Support Analyst
ADS Environmental Services
Huntsville, AL
01.2006 - 01.2018
- Provided technical support for enterprise software systems
- Supported software release testing prior to deployment
- Configured hosted environments and user access
- Documented issues and coordinated with internal teams to meet uptime and SLA commitments
- Delivered customer training and contributed to product documentation
Software Quality Control Analyst
ADS Environmental Services
Huntsville, AL
01.2002 - 01.2006
- Developed and executed test plans, procedures, and data sets
- Performed functional and regression testing
- Logged defects using Mercury Test Director
- Prepared formal test summary reports and provided usability
Quality Assurance Engineer
DoubleClick
Huntsville, AL
01.2001 - 01.2002
- Developed and executed test plans for new features and bug fixes
- Evaluated performance and compatibility
- Documented test procedures and results
Quality Assurance Engineer
Intergraph
Huntsville, AL
01.1982 - 01.1999
- Tested hardware and software systems
- Documented results for engineering teams
- Supported customers with system setup, training, and troubleshooting
Education
Associate of Science - Electronics
Calhoun Community College
Huntsville, ALSkills
- Manual Software Testing
- Requirements Analysis
- Traceability
- Test Development
- Defect Tracking
- Testing- Integrations, System, Regression
- Patch Validation
- Release Validation
- Technical Support
- Customer Support
- Process Compliance
- Enterprise Systems
Websites
Accomplishments
- Enhanced Defect Discovery: Increased defect identification by 25% through enhanced test case development and analysis methodologies.
- Reduced Testing Duration: Reduced testing time 30% by optimizing regression test processes and automation techniques.
- Optimized Test Coverage: Achieved 95% test coverage by developing comprehensive test plans and rigorous validation protocols.
Timeline
Software Tester
Saic
01.2018 - 01.2021
Senior Support Analyst
ADS Environmental Services
01.2006 - 01.2018
Software Quality Control Analyst
ADS Environmental Services
01.2002 - 01.2006
Quality Assurance Engineer
DoubleClick
01.2001 - 01.2002
Quality Assurance Engineer
Intergraph
01.1982 - 01.1999
Associate of Science - Electronics
Calhoun Community College