Don Coatsworth
Nampa,ID
Summary
Proven leader in automotive service management, notably at Larry H Miller Subaru, where I spearheaded initiatives that significantly enhanced customer satisfaction and operational efficiency. Expert in automotive diagnostics and fostering strong team dynamics, my approach has consistently exceeded performance targets. My skills in problem-solving and building vendor relationships have been pivotal in driving success and innovation.
Overview
22
22
years of professional experience
Work History
Automotive Service Manager
Axio Automotive / Boise Mitsubishi
12.2023 - 12.2024
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility. Managed a team of five automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Automotive Service Director
Bronco Motors Hyundai
01.2023 - 11.2023
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Managed a team of automotive technicians at two locations ensuring timely completion of repairs and adherence to quality standards.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Increased customer satisfaction by implementing efficient service processes and streamlining communication between technicians and clients.
- Streamlined internal communication channels among front office staff, service advisors, technicians, and parts personnel, fostering a collaborative work environment.
- Collaborated with sales team to coordinate pre-delivery inspections and repairs on new vehicles, ensuring seamless handover from dealership to client.
Automotive Service Director
Larry H Miller Subaru and Used Car Supermarket
10.2002 - 11.2019
- Assisted in budget preparation and forecasting activities, ensuring optimal resource allocation to achieve financial objectives.
- Established a culture of continuous improvement within the service department by regularly soliciting feedback from staff members regarding potential areas for process enhancement or cost reduction measures.
- Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Winner of Subaru Love Promise Award for several years
- Collaborated with sales team to coordinate pre-delivery inspections and repairs on new vehicles, ensuring seamless handover from dealership to client.
- Implemented regular training programs for staff members, fostering professional development and keeping skills up-to-date in an ever-changing industry.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Niwot High School
Niwot, COAutomotive Dealership Management
Larry H Miller Business Academy
Salt Lake City, UTSkills
- Customer satisfaction
- Automotive diagnostics
- Team Building
- Customer relations
- Factory / Vendor relationships
- Service writing
- Service department operations
- Positive attitude
- Customer service
- Problem-solving abilities
Timeline
Automotive Service Manager
Axio Automotive / Boise Mitsubishi
12.2023 - 12.2024
Automotive Service Director
Bronco Motors Hyundai
01.2023 - 11.2023
Automotive Service Director
Larry H Miller Subaru and Used Car Supermarket
10.2002 - 11.2019
High School Diploma -
Niwot High School
Automotive Dealership Management
Larry H Miller Business Academy
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