Don Cox
Roosevelt,UT
Summary
Knowledgeable with solid background in retail operations and customer service management. Successfully led cashier teams, enhancing transaction efficiency and customer satisfaction. Demonstrated proficiency in handling cash, training staff, and resolving customer issues.
Overview
6
6
years of professional experience
Work History
Lead Cashier
Pilot Flying Jay
08.2021 - 12.2024
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
CASHIER/COOK
MCDONALDS
01.2021 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
MANAGER
FAMILY DOLLAR
01.2019 - 12.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
GED -
UNION HIGHSCHOOL
ROOSEVELT05-2012
Skills
- Customer assistance
- Point of sale operation
- Training and mentoring
- Cash handling
- Manager support
Timeline
Lead Cashier
Pilot Flying Jay
08.2021 - 12.2024
CASHIER/COOK
MCDONALDS
01.2021 - 05.2021
MANAGER
FAMILY DOLLAR
01.2019 - 12.2020
GED -
UNION HIGHSCHOOL
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