Don Delima
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Focused and reliable Waiter bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Assistant Waiter
Royal Caribbean International Granduer Of The Sea
11.2018 - Current
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Informed customers about daily and seasonal specials.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Met with chef to review daily specials and menu changes.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Trained new servers on restaurant policies and procedures.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Dining Supervisor
Scaline Restorante Italiano
03.2016 - 03.2018
- Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
- Trained, managed and scheduled dining staff, distributing hours and assignments to leverage strengths of individual team members.
- Leveraged feedback gathered from guests to develop new initiatives, policies and strategies to improve satisfaction with services and menu.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Cashier/Bartender/Waiter
Dardshat Lebanese Arabic Restaurant
05.2015 - 03.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Waiter & Bartender
Gerry's Grill Greaseless Food Corp.
05.2014 - 04.2015
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- prepares beverage orders, fruitshakes, cocktails,
Restaurant Supervisor
Grahe Grill
12.2013 - 04.2014
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
Dining Supervisor
Black Beards Seafood Island
09.2012 - 12.2013
- Served as host for diners to drive pleasurable dining experiences.
- Supervised wait staff during meal service.
- Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
- Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
- Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
- Trained, managed and scheduled dining staff, distributing hours and assignments to leverage strengths of individual team members.
Bartender
Forth & Tay Wine Shop
03.2011 - 06.2012
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Service Crew
Jollibee Food Corp.
06.2010 - 02.2011
- assigned in Grill and Pantry
- Replenish and re-stock inventory to ensure smooth flow of operation especially during peak hours
- communicate with the front of the house to insure correct customer orders.
Front Office Attendant (Summer Job)
Eastland Hotel And Restaurant
04.2008 - 05.2008
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Education
Bachelor of Science - Hospitality Management
Lourdes College
Cagayan De Oro City, Misamis Oriental, Philippines03.2011
Skills
- Place Settings
- Final Inspections
- Dining Room Organization
- Menu Knowledge
- Adaptable and Flexible
- Interactive Management
- Cooking Methods
- Pos Operation
- Health Department Regulations
- Safe Food Handling
- Dining Area Maintenance
- Table Bussing
- Guest Inquiries
- Wine Service
- Waiting Tables
- Guest Relations
- Hospitality and Accommodation
- Safe Work Practices
- Timely Food Delivery
- Bar Terminology
- Table Setting Arrangements
- Menu Presentation
- Item Promotion
Timeline
Assistant Waiter
Royal Caribbean International Granduer Of The Sea
11.2018 - Current
Dining Supervisor
Scaline Restorante Italiano
03.2016 - 03.2018
Cashier/Bartender/Waiter
Dardshat Lebanese Arabic Restaurant
05.2015 - 03.2016
Waiter & Bartender
Gerry's Grill Greaseless Food Corp.
05.2014 - 04.2015
Restaurant Supervisor
Grahe Grill
12.2013 - 04.2014
Dining Supervisor
Black Beards Seafood Island
09.2012 - 12.2013
Bartender
Forth & Tay Wine Shop
03.2011 - 06.2012
Service Crew
Jollibee Food Corp.
06.2010 - 02.2011
Front Office Attendant (Summer Job)
Eastland Hotel And Restaurant
04.2008 - 05.2008
Bachelor of Science - Hospitality Management
Lourdes College